Ashlee Pagliarini
Oneonta,AL
Summary
Detail-oriented and motivated individual with a focus on time management and organizational efficiency. Ready to leverage skills in various settings to support team objectives and company success. Aiming to grow professionally while delivering measurable results.
Overview
19
19
years of professional experience
Work History
CSR
New South Research
Hoover, Alabama
11.2022 - 09.2023
- Managed participant screening for various focus groups and taste tests executed throughout the year.
- Maintained records of customer communications for future reference.
- Implemented comprehensive surveys for multiple clients over the course of the year.
Dental Assistant/Front Desk Agent
Dr. Bill Turner
Centerpoint , AL
03.2010 - 02.2015
- Assisted in patient examinations and dental procedures to ensure comfort and safety.
- Scheduled appointments and coordinated patient communications for efficient office operations.
- Prepared treatment rooms with necessary tools and materials for procedures.
- Educated patients on oral hygiene practices and postoperative care instructions.
- Managed sterilization of instruments and maintained cleanliness of treatment areas.
- Monitored inventory levels and ordered dental supplies as needed for daily operations.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Explained dental services and payment plans to help patients make informed decisions.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Ensured compliance with infection control policies and procedures.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Operations Manager
Mega Solutions
Homewood, AL
07.2004 - 01.2010
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- On weekends, an assigned person stood by on call to address potential driver absences
- Oversaw financial management, budget management, accounting and payroll activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily operations to ensure efficiency and quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Prepared staff work schedules and assigned team members to specific duties.
Education
High School Diploma -
Hueytown High
Hueytown, AL03-2003
Skills
- Call center experience
- Participant screening
- Survey implementation
- Records maintenance
- Appointment scheduling
- Conflict resolution
- Data collection
- Active listening
Timeline
CSR
New South Research
11.2022 - 09.2023
Dental Assistant/Front Desk Agent
Dr. Bill Turner
03.2010 - 02.2015
Operations Manager
Mega Solutions
07.2004 - 01.2010
High School Diploma -
Hueytown High