Ashlee Putt-Rowland
Olean,NY
Summary
Compassionate medical receptionist recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and confidential record-keeping. Excel in communication, time management, and empathy, ensuring the smooth operation of healthcare facilities and positive patient experiences. Reliable and professional, offering many years of experience working in busy settings with high volumes of patients and customers. Detail-oriented while striving for success. Committed and willing to learn any new skills, tasks.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Olean General Hospital
Olean, NY
06.2024 - Current
- Process insurance verifications and authorizations to ensure coverage of services.
- Coordinate with patients and healthcare professionals to meet patient needs.
- Scan documents into the electronic health record system as needed.
- Process referrals from primary care physicians to Pain Management specialist for further treatment or evaluation.
- Utilize hospital systems to update patient records, ensuring accuracy and completeness.
- Perform administrative duties such as filing, faxing, and photocopying.
- Maintain a clean and organized reception area.
- Obtain informed consent and payment documentation from patients and file it in the system.
- Explain various admission forms and policies, acquiring signatures for consent.
- Organize and maintain records by updating and obtaining both personal and financial information from patients.
- Ensure all necessary paperwork is completed prior to patient visits, or at the time of patient visits.
- Verify demographics and insurance information to register patients in the computer system.
- Answer incoming calls in a professional manner.
- Cultivate positive relationships with patients to help the facility meet satisfaction scores and patients obtain the best possible care.
- Provide customer service by answering patients' questions and addressing concerns.
- Explain policies, procedures, and services to patients.
- Run credit card batches and balance deposits on a daily basis.
- Obtain proper authorization and identification to release confidential medical records.
- Provide support with various tasks, such as scheduling tests, ordering supplies.
- Schedule patient appointments and procedures.
- Process credit card, check, and cash payments.
- Inform patients about payment options, billing policies, and procedures related to their visit or procedure.
- Greeted patients upon arrival and direct them to the appropriate area.
- Coordinate with clinical staff to manage patient flow, reducing wait times, and improving satisfaction.
- Respond promptly to emails from patients regarding appointment changes or cancellations.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Janitor/General Maintenance Worker
Hinsdale Central School
Hinsdale, NY
11.2016 - Current
- Steam clean or shampoo carpets.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Pull chewing gum from the undersides of tables, desks, chairs, and various other fixtures, discarding the gum and sanitizing the area.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Follow established safety procedures while operating machinery and using chemicals.
- Sweep, mop and vacuum floors of all areas.
- Maintain janitorial supply inventory.
- Respond promptly to requests to clean and sanitize areas after accidents.
- Inspect buildings for safety hazards
- Perform minor repairs on doors, locks and other related fixtures as needed.
- Replace light bulbs when needed.
- Maintain accountability for building keys, master keys, and access cards.
- Operated carpet extractors and floor buffers
- Assist with special projects including painting walls or moving furniture as required.
- Address minor maintenance issues, and report more serious conditions to supervisors for attention from maintenance technicians.
- Kept business entrances clean, tidy and professional in appearance.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Strip, seal, and polish floors.
- Organize custodial closets to easily find equipment and supplies.
- Perform landscaping tasks and remove litter to maintain the grounds.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Clear snow, leaves, trash, and debris from steps, walkways, and areas around building entrances and exits, maintaining the cleanliness and appearance of the premises.
- Mow or trim lawns or shrubbery using mowers, hand trimmers, or power trimmers.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Monitor security cameras.
- Monitor and fix boiler heating systems.
- Repair minor carpentry, electrical, and plumbing issues to return equipment to functionality.
- Estimate costs to repair machinery, equipment, or building structures.
Bus Monitor/Cafeteria Worker
Hinsdale Central School
Hinsdale, NY
08.2017 - 06.2021
- Perform periodic headcounts of all passengers on the bus to ensure a safe arrival at their destinations.
- Assist disabled passengers by helping them board the bus safely, and providing any necessary accommodations during their trip.
- Maintain familiarity with student restraint devices and methods for securing special seats.
- Maintain daily logs of trips, noting any incidents or irregularities that occurred along the way.
- Monitor passenger behavior to ensure the safety of all riders.
- Perform inspections before and after each trip.
- Respond to emergencies, providing first aid and CPR with speed and skill.
- Keep personal and medical details of each student confidential by adhering to established protocols.
- Conduct post-trip inspections upon the completion of each trip.
- Assist with loading and unloading of riders in need of extra support.
- Monitor passenger behavior while enforcing rules against smoking, eating, and drinking alcohol on board the bus.
- Protect students from physical and verbal bullying.
- Inspect buses for cleanliness, safety hazards, and operational condition before each shift.
- Assist drivers in managing unruly behavior among children by speaking calmly, yet firmly, with them about acceptable behavior expectations while riding the school bus.
- Monitor stock levels of food items throughout the shift to ensure an adequate supply is available.
- Count the money in the drawer at the beginning and end of the shift.
- Check the temperatures of refrigerators and freezers daily to ensure that proper storage conditions are met.
- Train new employees on the proper use of cash registers, customer service techniques, and product knowledge.
- Inspect facilities regularly to maintain cleanliness, sanitation, and orderliness in the cafeteria.
- Assist staff by serving food and beverages.
- Manage daily operations of the cafeteria, including customer service, food preparation, and inventory management.
- Delegate work to staff, setting priorities, and goals.
- Establish menus and monitor the quality of food served in the cafeteria.
- Execute quality checks of food service equipment and appliances, verify proper working condition, and schedule preventive maintenance and repairs without service disruptions.
- Monitor cash registers at the end of the shift to ensure accuracy in accounting for all sales transactions.
- Ensure compliance with health codes and regulations in the cafeteria kitchen.
- Ensure that all ingredients are fresh before using them for meal preparation.
- Work in close collaboration with team members to ensure customers receive high-quality service.
- Wipe down tables, and remove trash and dirty plates to provide a clean, welcoming dining environment.
- Engage with students and staff in a friendly manner.
- Chop and diced vegetables and fruits to stock fridge ahead of busy periods.
Education
High School Diploma -
Hinsdale Central School
Hinsdale, NY06-2014
Some College (No Degree) - Human Services
Jamestown Community College
Olean, NYSome College (No Degree) - Accounting
Jamestown Community College
Olean, NYVocational - Nursing
CA Boces
Olean, NYSkills
- Insurance verification
- Electronic health records
- Data entry accuracy
- Patient scheduling
- Medical billing
- Customer service
- Conflict resolution
- Team collaboration
- Documentation management
- Appointment coordination
- Medical filing
- Typing 55 wpm
- HIPAA compliance
- Patient confidentiality
- Workflow optimization
- Medical terminology
- Payment collection
- Health insurance knowledge
- Attention to detail
- Co-payment collection
- Pain management protocols
- Clinical documentation
- Pain assessment
- Acute pain management
Affiliations
- Volleyball
- Softball
- Racing
- Being a mom
- Farming
Languages
French
Limited
Accomplishments
- National Honor Society
- 1st team all-star for Volleyball and Softball
- Distinguished Service Award (May 7th, 2014)
- High Honor Roll
- Honor Roll
References
References available upon request.
Timeline
Patient Service Representative
Olean General Hospital
06.2024 - Current
Bus Monitor/Cafeteria Worker
Hinsdale Central School
08.2017 - 06.2021
Janitor/General Maintenance Worker
Hinsdale Central School
11.2016 - Current
High School Diploma -
Hinsdale Central School
Some College (No Degree) - Human Services
Jamestown Community College
Some College (No Degree) - Accounting
Jamestown Community College
Vocational - Nursing
CA Boces