Ashlee Ruggiero
Johnstown,PA
Summary
Highly skilled in customer service with valuable experience as a server, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
20
20
years of professional experience
Work History
Lead Server
Balance Restaurant
Johnstown, Pennsylvania
08.2021 - 08.2026
- Onboarded new servers through comprehensive training on menu items and service standards.
- Managed dining room staff to maintain exceptional customer service and workflow efficiency.
- Collaborated with management to execute successful special functions and events.
- Handled guest inquiries professionally, ensuring prompt issue resolution.
- Controlled costs by minimizing waste and maximizing table turnover.
- Served as key holder at both locations, overseeing cash drawer and safe operations.
Branch Rental Manager
Enterprise Rent-A-Car
Pittsburgh, Pennsylvania
10.2006 - 06.2021
- Directed strategic initiatives for customer service operations, human resources, and sales management.
- Ensured proper maintenance of rental equipment per manufacturer specifications.
- Monitored competitor pricing structures and adjusted rates to enhance competitiveness.
- Implemented cost reduction measures to maximize transaction profits.
- Developed and reviewed inventory and sales reports to evaluate performance metrics.
- Analyzed financial data to identify operational improvement opportunities.
- Measured team performance to ensure achievement of targets for promotions.
- Launched the first CarShare program in Western PA at IUP and SFU.
Education
Bachelor of Science - Marketing
Indiana University of Pennsylvania
Indiana, PA06-2006
Skills
- Customer relationship management
- Training and development
- Business growth strategies
- Revenue generation
- Logistics and operations
- Inventory control
- Problem solving
- Time management
Timeline
Lead Server
Balance Restaurant
08.2021 - 08.2026
Branch Rental Manager
Enterprise Rent-A-Car
10.2006 - 06.2021
Bachelor of Science - Marketing
Indiana University of Pennsylvania