Ashlee Taylor
Ooltewah,TN
Summary
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Erlanger Urology
Chattanooga, TN
11.2024 - Current
- Managed patient check-in and appointment scheduling using electronic health record systems for over 50 to 70 patients daily.
- Addressed patient inquiries and resolved issues to enhance customer satisfaction.
- Coordinated with healthcare providers to ensure timely communication of patient needs.
- Processed insurance information and verified coverage for seamless service delivery.
- Maintained accurate patient records and documentation in compliance with privacy regulations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Tray runner
Sodexo, Erlanger East
Chattanooga, TN
04.2024 - 11.2024
- Coordinated timely delivery of food to 70 plus patients and supplies to various departments.
- Assisted in maintaining cleanliness and organization of service areas.
- Monitored inventory levels and reported shortages to management promptly.
- Collaborated with kitchen staff to ensure efficient meal service during peak hours.
- Trained new runners on operational procedures and safety protocols.
- Implemented best practices for food handling, enhancing overall safety compliance.
- Optimized delivery routes, increasing efficiency and reducing wait times for staff.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
Preschool Teacher
Primrose School Of Hixson
Hixson
08.2022 - 04.2024
- Implemented engaging lesson plans to enhance children's cognitive and social development.
- Fostered a positive classroom environment that encouraged creativity and collaboration among students.
- Developed individualized learning strategies to meet diverse needs of students.
- Monitored student progress and communicated effectively with parents regarding developmental milestones.
- Trained new staff on classroom management techniques and educational best practices.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Maintained organized, fun and interactive classroom to help children feel safe.
Education
Bachelor of Arts - Business Leadership
Bryan College
Dayton, TN05-2026
High School Diploma -
East Hamilton High School
Chattanooga, TN05-2022
Skills
- Office administration
- Microsoft Word/ Excel and Google Certified
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Patient greeting
- Phone etiquette
- Data entry proficiency
- Document filing
- Conflict resolution
- Bookkeeping support
- Insurance verifying
Timeline
Patient Service Representative
Erlanger Urology
11.2024 - Current
Tray runner
Sodexo, Erlanger East
04.2024 - 11.2024
Preschool Teacher
Primrose School Of Hixson
08.2022 - 04.2024
Bachelor of Arts - Business Leadership
Bryan College
High School Diploma -
East Hamilton High School