Ashleen Kaur
Roseville,CA
Summary
Administrative assistant with extensive experience in client support and team collaboration. Proven skills in report preparation and database management. Focused on enhancing operational efficiency and delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Senior Administrative Assistant
Amity Foundation
Folsom Prison
01.2026 - Current
- Assisted in the preparation of reports and presentations for management.
- Managed daily office operations and maintained organized filing systems.
- Updated and maintained databases for accurate record-keeping and reporting.
- Supported HR functions such as onboarding new hires or processing employee benefits paperwork.
- Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and comply with company policies and procedures.
Office Assistant
Sacramento County Child Protective Services
Sacramento, California
09.2024 - 09.2025
- Assisted social workers in case management and client support activities.
- Coordinated services with community organizations for client resources.
- Maintained accurate client records and documentation in databases.
- Handled incoming calls, directing inquiries to appropriate staff members.
- Prepared and distributed internal communications and office memos.
Enterprise Customer Support
SkySlope
Sacramento, California
08.2021 - 02.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Shift Leader
Starbucks
Roseville, California
07.2016 - 08.2021
- Led daily operations to ensure efficient store performance and customer satisfaction.
- Managed inventory levels to maintain stock availability and minimize waste.
- Oversaw cash handling procedures to ensure accuracy and security during shifts.
- Resolved customer complaints promptly to uphold brand reputation and loyalty.
- Maintained cleanliness and organization of the store environment for safety standards.
Education
Some College (No Degree) - Business Administration And Management
Sierra College
Rocklin, CASkills
- Data entry and organization
- Report preparation
- Microsoft Office proficiency
- Project management
- Client support and engagement
- Zendesk expertise
- SaaS solutions
- Excel proficiency
Projects
Graduation Ceremony Coordination – Substance Abuse Program (Correctional Facility)
• Planned, organized, and executed a graduation ceremony for incarcerated individuals completing a substance abuse recovery program
• Coordinated communication between incarcerated participants, facility staff, and external vendors to ensure smooth event logistics
• Managed RSVP tracking for participants and coordinated with families of incarcerated individuals to facilitate attendance and engagement
• Collaborated with prison administration and vendors to arrange catering, scheduling, and day-of-event operations by ensuring compliance with facility protocols and maintaining structured, organized flow of programming
Timeline
Senior Administrative Assistant
Amity Foundation
01.2026 - Current
Office Assistant
Sacramento County Child Protective Services
09.2024 - 09.2025
Enterprise Customer Support
SkySlope
08.2021 - 02.2024
Shift Leader
Starbucks
07.2016 - 08.2021
Some College (No Degree) - Business Administration And Management
Sierra College