Ashleigh King
Amityville
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
NYU Langone
09.2021 - 12.2024
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on hospital processes and procedures.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Unit Secretary
CHSLI St. Francis Heart Hospital
04.2017 - 01.2021
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Monitored inventory levels and advised management of need for replenishment.
- Received and routed laboratory results to correct clinical staff members.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Managed incoming calls and directed to appropriate department.
Education
Bachelor of Arts - Speech-Language Hearing Science
Hofstra University
Hempstead, NY12.2019
Skills
- Electronic Health Records Systems
- Patient Registration
- Patient Admission
- Patient Interviewing Skills
- Professional Bedside Manner
- Team Leadership
- Demographics Information
- Team Collaboration
- Insurance Form Processing
- Registration Processing
- Verbal and Written Communication
Timeline
Patient Access Representative
NYU Langone
09.2021 - 12.2024
Unit Secretary
CHSLI St. Francis Heart Hospital
04.2017 - 01.2021
Bachelor of Arts - Speech-Language Hearing Science
Hofstra University
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