Ashleigh King
Summary
Detail-oriented professional with a background in patient access and scheduling coordination. Known for strong multitasking and problem-solving skills, contributing to streamlined operations and improved patient experiences.
Overview
9
9
years of professional experience
Work History
Business Services Associate
NYU Langone Hospitals
Garden City
04.2025 - Current
- Coordinated medical staff schedules to optimize operational workflows.
- Facilitated communication between patients and medical staff to improve care coordination.
- Provided excellent customer service to patients, addressing inquiries and concerns promptly.
- Collaborated with team members to meet task deadlines and enhance accountability.
- Documented scheduling processes to enhance consistency and ease of use across teams.
- Utilized electronic health record systems to update patient information accurately.
Patient Access Representative
NYU Langone Hospitals
Mineola
09.2021 - 11.2024
- Welcomed patients and visitors warmly at the reception area.
- Verified insurance coverage for services provided by the facility.
- Guided patients through billing and payment options to resolve inquiries effectively.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Ensured accuracy of patient records in electronic health record systems for seamless information access.
- Collected co-pays and other payments from patients at time of service.
- Delivered customer service that significantly improved patient satisfaction and overall experience.
- Applied HIPAA privacy and security regulations while handling patient information.
- Digitized paper documents by scanning them into the electronic medical records system.
Unit Secretary
ST.FRANCIS HEART CENTER
Port Washington
04.2017 - 01.2021
- Coordinated communication between medical staff and patients, enhancing operational flow.
- Managed patient records and ensured confidentiality following healthcare regulations.
- Assisted nursing staff with scheduling appointments, ordering supplies, and preparing charts to support patient care.
- Welcomed visitors and patients at reception, ensuring a positive first impression.
- Received and answered telephone calls, directing inquiries to the correct personnel or departments.
- Maintained inventory of unit supplies and ordered materials to ensure availability.
Education
Bachelor of Science - Speech Language Hearing Science
Hofstra University
Hempstead, NY12-2019
Skills
- electronic health records
- insurance verification
- patient registration
- financial reconciliation
- scheduling coordination
- workflow optimization
- team collaboration
- multitasking
- problem-solving
- adaptability
- detail-oriented
- written communication
Timeline
Business Services Associate
NYU Langone Hospitals
04.2025 - Current
Patient Access Representative
NYU Langone Hospitals
09.2021 - 11.2024
Unit Secretary
ST.FRANCIS HEART CENTER
04.2017 - 01.2021
Bachelor of Science - Speech Language Hearing Science
Hofstra University