Ashleigh Landry
Summary
Open-minded customer service worker skilled in many aspects of the food service industry as well as the front desk portion of the medical field. Dedicated student currently working on a Bachelor's Degree in Art Studies who is also hopefully going to work on achieving a Master's Degree.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
RadNet
04.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Shift Lead/Barista
Starbucks
07.2022 - 04.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Bartender/Bar Manager
Clay Pit Indian Cuisine
08.2020 - 05.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Server/Bartender
Chili's
10.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host/Server/Bartender
Red Lobster
01.2017 - 10.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
Bath & Body Works
04.2015 - 11.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Arts - Art Studies
Arizona State University
Tempe, AZ08-2027
Associate of Arts - General Studies
Saddleback College
Mission Viejo, CA12-2024
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Insurance verification
- Payment collection
- EMR / EHR
- Customer service
- Food service
- Inventory
- Drink preparation techniques
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Medical Receptionist
RadNet
04.2023 - Current
Shift Lead/Barista
Starbucks
07.2022 - 04.2023
Bartender/Bar Manager
Clay Pit Indian Cuisine
08.2020 - 05.2022
Server/Bartender
Chili's
10.2019 - 03.2020
Host/Server/Bartender
Red Lobster
01.2017 - 10.2019
Sales Associate
Bath & Body Works
04.2015 - 11.2016
Bachelor of Arts - Art Studies
Arizona State University
Associate of Arts - General Studies
Saddleback College