Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

ASHLEIGH MORRIS

Parkville,MD

Work Preference

Desired Job Title

Executive AssistantCaregiverCustomer Experience Team LeadCustomer Experience Shift LeadAdministrative Assistant

Work Type

Full TimePart TimeContract WorkGig WorkConsultingSeasonal Work

Location Preference

HybridOn-SiteRemote
Location: Parkville, MD
Open to relocation: No

Salary Range

50000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time offPaid sick leave401k match

Summary

Customer-focused professional with expertise in enhancing customer experience and optimizing administrative processes. Developed and implemented strategies to elevate customer satisfaction and streamline operations. Experienced Executive Assistant skilled in managing executive schedules and fostering strong customer relations, driving improved team collaboration and operational efficiency.

Overview

14
14
years of professional experience
2
2

Certifications

Work History

Executive Assistant

Paulie's Place
Parkville, Maryland
11.2025 - 05.2026
  • Managed executive calendars and scheduled appointments to optimize time utilization.
  • Arranged travel and hotel reservations for meetings and conferences, streamlining logistics.
  • Handled confidential correspondence and maintained sensitive files, safeguarding information integrity.
  • Provided administrative support by preparing contracts, invoices, and essential documentation.
  • Executed data entry in MS Excel, ensuring accurate and up-to-date records for efficient access.
  • Designed PowerPoint presentations for monthly divisional meetings attended by top-level executives.
  • Organized company events, including meetings and team-building activities, enhancing employee engagement.
  • Maintained office supply inventory and ordered materials to ensure operational continuity.

Caregiver

Paulie's Place, DDA
Parkville, MD
12.2025 - 04.2026
  • Administered medications according to care plans and directives.
  • Monitored clients for changes in physical or emotional states, enabling early issue identification.
  • Delivered emotional support and companionship to build trust and rapport with clients.
  • Organized social activities to enhance client engagement and well-being.
  • Advocated for clients' rights while upholding dignity in all interactions.
  • Conducted light housekeeping tasks, including laundry and linen changes, to support client care.

Customer Experience Team Lead

ReserveBar
Remote
02.2023 - 04.2024
  • Led team of customer experience representatives to uphold exceptional service standards.
  • Implemented strategies that significantly enhanced customer satisfaction and loyalty.
  • Resolved escalated inquiries promptly to improve overall customer relations.
  • Analyzed customer feedback to identify trends driving continuous improvements.
  • Facilitated training and onboarding for new team members, ensuring seamless service delivery.
  • Coached team members and provided feedback to improve performance and accountability.
  • Fostered positive team environment to boost employee engagement and morale.
  • Collaborated with cross-functional teams to address customer experience challenges effectively.

Customer Experience Shift Lead

ReserveBar
Remote
12.2022 - 02.2023
  • Resolved escalated customer inquiries effectively and promptly.
  • Supervised customer experience representatives to deliver exceptional service during shifts.
  • Served as primary contact for team members and customers, resolving concerns during shifts.
  • Collaborated with management to identify operational issues and implement effective solutions.
  • Cultivated positive work environment, promoting teamwork and enhancing employee engagement.

Customer Experience Specialist

Minibar Acquired by ReserveBar
Remote
11.2021 - 12.2022
  • Engaged customers via phone, email, chat, and social media to resolve inquiries, enhancing overall customer satisfaction.
  • Addressed customer complaints using strong problem-solving techniques, contributing to improved customer loyalty.
  • Delivered technical support for customer issues, achieving prompt resolutions that minimized downtime.
  • Conducted satisfaction surveys to measure customer feedback.

Executive Assistant

Wraptured Inc
Hunt Valley, MD
03.2012 - 03.2022
  • Managed executive schedules and coordinated senior leadership meetings to optimize time and resource allocation.
  • Coordinated travel arrangements, including itineraries and accommodations, to ensure smooth travel experiences for executives.
  • Prepared reports, presentations, agendas, and minutes required by executives.
  • Streamlined office processes through implementation of organizational tools and systems.
  • Facilitated interdepartmental communication to enhance project alignment and collaboration.
  • Maintained discretion while handling confidential files and sensitive information.
  • Organized comprehensive training sessions and materials to assist the onboarding process.
  • Resolved customer inquiries and complaints promptly to ensure efficient service delivery.

Education

Associates Degree - Graphic Design

Full Sail University
Winter Park, FL
12-2021

Skills

  • Administrative support
  • Scheduling and planning
  • Calendar management
  • Financial administration
  • Computer proficiency and Microsoft Office skills
  • Interdepartmental communication
  • Customer conflict resolution
  • Resilience and adaptability
  • Compassionate communication
  • Graphic design tools

Certification

  • American Red Cross, Open Hearts Nursing Services: CPR/First Aid, MD, 11/25/27
  • Maryland Board of Nursing: Medicine Technician, 12/28/26

Timeline

Caregiver

Paulie's Place, DDA
12.2025 - 04.2026

Executive Assistant

Paulie's Place
11.2025 - 05.2026

Customer Experience Team Lead

ReserveBar
02.2023 - 04.2024

Customer Experience Shift Lead

ReserveBar
12.2022 - 02.2023

Customer Experience Specialist

Minibar Acquired by ReserveBar
11.2021 - 12.2022

Executive Assistant

Wraptured Inc
03.2012 - 03.2022

Associates Degree - Graphic Design

Full Sail University

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ASHLEIGH MORRIS