Ashleigh Raphael
Ludowici,GA
Summary
Compassionate Medical Assistant with expertise in supporting physicians, managing patient care, and administrative tasks. Proficient in recording vital signs, preparing patients for examinations, and maintaining accurate medical records. Proven track record of enhancing patient satisfaction through effective communication and empathy. Contributed to improved clinical processes, resulting in increased patient flow and better care delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Phillips Pediatrics
Hinesville, GA
03.2025 - Current
- Administered vaccinations and medications under physician supervision, ensuring safety and compliance with protocols.
- Assisted in patient examinations by preparing instruments and documenting vital signs accurately.
- Managed electronic health records, maintaining up-to-date patient information for efficient care delivery.
- Educated patients on treatment plans and medication usage to enhance understanding and adherence.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Medical Receptionist/Assistant
Expercare Urgent Care
Hinesville, GA
01.2024 - 02.2025
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed relevant insurance and other claim forms.
- Performed data entry tasks related to billing and collections procedures.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered phones promptly and directed calls appropriately.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed administrative functions such as data entry into electronic health record system or other software programs.
- Entered insurance, demographics and health history into patient database.
- Informed patients of financial responsibilities prior to rendering services.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Medical Receptionist
Prestige Urgent Care/Primary Care
Atlanta, GA
10.2023 - 01.2024
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed relevant insurance and other claim forms.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Took messages from patients and promptly relayed to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Answered phones promptly and directed calls appropriately.
- Communicated with patients with compassion while keeping medical information private.
Sales Associate
LensCrafters
Atlanta, GA
03.2022 - 04.2023
- Collected payments and provided accurate change.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Placed special orders or called other stores to find desired items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Described merchandise and explained use, operation and care.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized store by returning merchandise to proper areas and restocked displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
Insurance Customer Service Representative
State Farm
Atlanta, GA
02.2020 - 01.2023
- Resolved customer inquiries regarding policy details and claims processing.
- Assisted clients in understanding coverage options and benefits.
- Provided timely follow-up on outstanding claims and service requests.
- Documented customer interactions in CRM system for accurate record-keeping.
- Collaborated with underwriting team to streamline application processes.
- Educated customers on risk management practices to mitigate losses.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Education
Medical Assistant Certificate - Medical Assistant
UEI College
Morrow, GA02-2024
High School Diploma -
Benjamin Banneker High School
Atlanta, GA05-2016
Skills
- Billing support
- HIPAA compliance
- Document management
- Payment processing
- Appointment scheduling
- Record keeping
- Schedule coordination
- Appointment management
- Clinical office protocols
- Insurance validation
- Health Insurance Portability and Accountability Act (HIPAA) compliance
- Clinical language
- Follow-up calls
- Reception management
- Patient follow-up
- Electronic medical records management Health information technology Patient data analysis
- Co-payment processing
- Phone communication skills
Accomplishments
- A Honor Roll
Certification
- Medical Assistant Certificate
References
References available upon request.
Education and Training
other,other
Timeline
Certified Medical Assistant
Phillips Pediatrics
03.2025 - Current
Medical Receptionist/Assistant
Expercare Urgent Care
01.2024 - 02.2025
Medical Receptionist
Prestige Urgent Care/Primary Care
10.2023 - 01.2024
Sales Associate
LensCrafters
03.2022 - 04.2023
Insurance Customer Service Representative
State Farm
02.2020 - 01.2023
High School Diploma -
Benjamin Banneker High School
Medical Assistant Certificate - Medical Assistant
UEI College