Ashleigh Smith
Daisy State Park
Nashville,AR
10
years of professional experience
Detail-oriented front desk receptionist with strong customer service skills. Expertise includes managing inquiries, enhancing guest relations, and ensuring efficient operations. Committed to creating welcoming environments and improving visitor experiences.
Work History
Front Desk Receptionist
7 Months- Greeted and assisted visitors, providing information about park facilities and services.
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Processed park admission fees and reservations, ensuring accurate transactions.
- Maintained cleanliness and organization of front desk area, enhancing visitor experience.
- Coordinated with maintenance staff to report issues and ensure timely resolutions for guests.
- Developed familiarity with park amenities and local attractions to better assist guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed all tasks in compliance with company policies and procedures.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Cashier
1 Year 8 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Assisted customers with product inquiries, enhancing shopping experience through effective communication.
- Maintained cleanliness and organization of checkout area to promote a positive store atmosphere.
- Trained new cashiers on operational protocols and customer service standards to ensure consistency.
- Implemented promotional displays at the register, increasing awareness of ongoing sales and offers.
- Resolved customer complaints promptly, fostering loyalty through exceptional service recovery efforts.
- Worked flexible schedule and extra shifts to meet business needs.
Front Desk Receptionist
1 Year 4 Months- Assisted in scheduling events, managing calendars to optimize resource allocation.
- Adapted quickly to changing situations, providing excellent customer service under pressure.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
Cashier
4 Months- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Team Leader
1 Year 8 Months- Oversaw daily operations, ensuring optimal workflow and customer satisfaction.
- Trained and mentored team members on food safety and service protocols.
- Implemented process improvements that enhanced order accuracy and speed.
- Coordinated team schedules to maximize labor efficiency during peak hours.
- Monitored inventory levels, placing orders to maintain stock availability.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Championed initiatives to promote teamwork and enhance employee morale.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Cashier
10 Months- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
No Degree - Psychology
- Relevant Coursework: Psychology & Criminal Justice
High School Diploma
- Completed AP course in English
- Completed AP course in Calculus
- Completed AP course in Psychology
- 3.5 GPA
- Extracurricular Activities: Band and Orchestra
- Extracurricular Activities: Psychology
Skills
Customer service
Attention to detail
Time management
Listening skills
Cash handling
Telephone etiquette
Office organization
Oral and writing communication
Initiative-taking
Guest relations
Timeline
Front Desk Receptionist
Daisy State Park
11.2025 - CurrentRead More
Cashier
Center Point Store
07.2024 - 03.2026Read More
Front Desk Receptionist
Daisy State Park
07.2021 - 11.2022Read More
Cashier
Quick-Mart
03.2020 - 07.2020Read More
Team Leader
Sonic Drive-in
07.2018 - 03.2020Read More
Cashier
Cash Saver Grocery Store
10.2016 - 08.2017Read More
Arkansas Tech University
No Degree from Psychology
Read More
Nashville High School
High School Diploma
Read More