Ashleigh Taylor
Jacksonville
Summary
Dedicated to providing seamless patient access and exceptional customer service, bringing wealth of empathy, patience, and collaboration to every interaction. Skilled in navigating healthcare systems and insurance processes, ensuring patients receive accurate information and support. Demonstrates persuasive communication abilities, fostering positive relationships with patients, families, and healthcare providers. Thrives in dynamic environments, always eager to assist and make meaningful impact on patient experiences.
Overview
7
7
years of professional experience
Work History
Client Solutions Specialist II
Everbank
05.2024 - Current
- Generated financial models to assess potential benefits associated with proposed solutions
- Managed database systems containing sensitive information pertaining to clients' profiles
- Established relationships with clients by proactively addressing their needs and resolving any issues promptly
- Demonstrated strong organizational, communication, problem-solving and interpersonal skills while managing multiple projects
- Ensured compliance with relevant regulations or policies when developing client solutions strategies
Medical Receptionist
Jacksonville Primary Care PA
12.2023 - 05.2024
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Scanned and documented new patient information in electronic health records for registration purposes
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Scheduled patients for exams, screenings and coordinated meetings efficiently
- Greeted patients and visitors in a friendly manner to ensure a positive experience
- Prepared correspondence and assisted physicians and medical staff with preparation of reports
Customer Service Representative
Bank Of America
12.2020 - 11.2023
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic to extensive problems on customer accounts
- Developed strong customer relationships and loyalty through effective communication
- Provided account information to customers and explained bill service policies and customer rights
- Addressed customers courteously using suitable methods and problem-solving skills
- Assisted with training and mentoring new team members
Collections Agent
T.D Bank
01.2020 - 10.2020
- Monitored outstanding account balances and determined need for further collections action
- Negotiated with customers to reach payment agreements
- Prepared detailed reports of discrepancies, presenting to management for approval prior to collecting
- Monitored accounts and credit reports to identify delinquent and high-risk customers
- Resolved customer billing issues to expedite cash flow
Licensed Insurance Agent
Florida Blue - Blue Cross Blue Shield of Florida
08.2018 - 11.2019
- Interviewed prospective clients to learn about financial needs and discuss existing coverage
- Analyzed clients' current insurance policies and suggested additions or other changes
- Obtained underwriting approval by completing application for coverage
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
- Analyzed insurance policies to verify compliance with state and federal regulations
Education
Associate in Arts (A.A.) - Business Administration
Florida State College At Jacksonville
Jacksonville, Florida06.2025
Skills
- Business Development Understanding
- Patient registration
- Microsoft Word
- Microsoft Excel
- Active Listening
- Customer Relations
- Account Management
- Team Development
- Problem-Solving Ability
- Customer Service
- Excellent Verbal & Written Communication
Timeline
Client Solutions Specialist II
Everbank
05.2024 - Current
Medical Receptionist
Jacksonville Primary Care PA
12.2023 - 05.2024
Customer Service Representative
Bank Of America
12.2020 - 11.2023
Collections Agent
T.D Bank
01.2020 - 10.2020
Licensed Insurance Agent
Florida Blue - Blue Cross Blue Shield of Florida
08.2018 - 11.2019
Associate in Arts (A.A.) - Business Administration
Florida State College At Jacksonville
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