Ashleigh Van Sickle
apple valley,California
Summary
Dynamic professional with a proven track record at Townsend, excelling in leadership and strategic planning. Adept at enhancing team communication and ensuring compliance with safety standards. Known for emotional intelligence and critical thinking, I effectively resolved guest issues while mentoring new employees, fostering a positive and productive work environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Townsend
Apple Valley, CA
01.2024 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained satisfaction by supporting the manager in resolving guest issues.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Conducted regular team meetings to enhance communication and address concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of company programs.
- Monitored inventory levels and assisted with restocking merchandise as needed.
Life Safety Customer Service Scheduler
Fire Protection Inc
Remote, CA
02.2022 - 01.2024
- Schedule and coordinate inspections, maintenance, and emergency service calls for life safety systems.
- Act as the primary point of contact for customers, ensuring clear communication, and prompt issue resolution.
- Dispatch field technicians based on service priorities, technician availability, and geographic location.
- Maintain accurate records of service schedules, customer interactions, and compliance documentation.
- Collaborate with sales, operations, and field teams to ensure seamless service execution and customer satisfaction.
- Monitor service progress, and follow up to ensure timely completion and billing accuracy.
- Ensure adherence to all local, state, and industry safety, and compliance standards.
Bay Host/ Kids Summer Academy Coach
Top Golf
Ontario, CA
02.2024 - 06.2025
- Provided exceptional guest service in a fast-paced environment.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Resolved customer inquiries and complaints professionally to enhance satisfaction.
- Supervised children's daily activities, and maintained a safe environment during camp.
- Enforced rules to teach good manners and maintain safe environment.
- Remaining alert at all times while caring for multiple children simultaneously.
- Monitored children's safety and well-being to prevent accidents and falls.
- Administered first aid and handled emergencies with calmness and care.
- Conducted group lessons focusing on course strategies, swing techniques, and safety.
1:1 Student Aid
Bright Futures Academy
Adelanto, CA
08.2021 - 06.2023
- Implemented individualized treatment plans for students with special needs disorders.
- Managed class of special education students in absence of lead teacher.
- Collaborated with families to support behavioral and emotional development strategies.
- Maintained detailed records of each session, including notes about students' progress.
- Responded promptly to any emergency and crisis situations involving verbal and non-verbal children.
- Monitored behavior to ensure a safe and supportive environment.
- Encouraged positive behavior through verbal praise and rewards systems.
- Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
Server
Republic
Apple Valley, CA
02.2022 - 07.2025
- Provided exceptional service to a high volume of daily customers in a family-oriented bar.
- Managed time effectively while multitasking in high-pressure situations.
- Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.
- Managed customer orders using point-of-sale systems for accuracy.
- Adhered to safety and sanitation protocols during food handling processes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve guests.
Education
GED -
Chaffey Adult School
Ontario, CA06-2016
Skills
- Leadership
- Strategic planning
- Emotional intelligence
- Communication
- Patience
- Critical thinking
- Situational awareness
- Environmental safety
- Emergency response
- Scheduling coordination
References
- Elizabeth Marin - General Manager at Townsend (760)488-7264
- Anthony Nasraway - Supervisor at Fire Protection Inc (714)267-5761
- Amy Tabak - Custodian at Victor Elementary School District (760)981-9026
Timeline
Bay Host/ Kids Summer Academy Coach
Top Golf
02.2024 - 06.2025
Assistant Manager
Townsend
01.2024 - Current
Life Safety Customer Service Scheduler
Fire Protection Inc
02.2022 - 01.2024
Server
Republic
02.2022 - 07.2025
1:1 Student Aid
Bright Futures Academy
08.2021 - 06.2023
GED -
Chaffey Adult School