Ashleigh Wittkamp
Jacksonville
Summary
Experienced Branch Manager with excellent client and project management skills. Action oriented with strong ability to communicate effectively with technology, executive and small business audiences.
Overview
16
16
years of professional experience
Work History
Branch Manager
PNC Bank
Ponte Vedra Beach, FL
07.2021 - Current
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Branch Manager
Regions Bank
05.2015 - 07.2021
- Conduct outside sales efforts commensurate with market opportunity to generate new business clients, while also maintaining and expanding existing consumer and business relationships
- Met budget targets through successful approaches to monitoring expenses and controlling costs
- Fostered positive employee relationships, maintaining open lines of communication and applying results-based relation strategies
- Enhanced team performance by recruiting, hiring and training qualified staff members
- Assisted with payroll administration by organizing relevant data, including hours, absences, and bonuses
- Responsible for keep branch in compliance with all bank policies, procedures and internal audits.
Branch Manager
SunTrust Bank
01.2013 - 05.2015
- Maintained customer satisfaction using relationship-driven approaches and strong conflict mediation skills
- Brought in new business with effective prospecting and networking abilities
- Improved employee performance by conducting reviews and communicating expectations with employees
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads.
Service Manager / Personal Banker
Wells Fargo Bank
01.2008 - 01.2013
- Fostered positive employee relationships, maintaining open lines of communication and applying results-based relation strategies
- Met customer needs consistently, closely discussing each person's needs and how best to meet each one
- Contributed to successful performance management, reviewing data and helping optimize strategies
- Delivered prompt, accurate and excellent customer service
- Opened, closed and updated accounts based on individual customer needs
- Boosted revenue through consistent promotion of bank products
- Met customer needs consistently with knowledgeable and fast service.
Education
High School Diploma -
Clay High School
Green Cove Springs, FLFlorida State College at Jacksonville - South Campus
Jacksonville, FLSkills
- Customer relations
- Community networking
- Application processing
- Staff training
- Schedule management
- Custom scripts and applications
- Branch Operations Management
- Employee Development
Timeline
Branch Manager
PNC Bank
07.2021 - Current
Branch Manager
Regions Bank
05.2015 - 07.2021
Branch Manager
SunTrust Bank
01.2013 - 05.2015
Service Manager / Personal Banker
Wells Fargo Bank
01.2008 - 01.2013
High School Diploma -
Clay High School
Florida State College at Jacksonville - South Campus