ASHLEN BEAVERS

(Client Implementation Manager - KPA)

• Manage end-to-end onboarding for new clients, ensuring smooth product adoption and seamless handoff from sales to support.
• Coordinate with product, development, and account management teams to ensure client needs are addressed effectively.
• Led implementation of software solutions, enhancing client onboarding experiences and satisfaction.
• Reduced my average implementation time by identifying process inefficiencies and streamlining communication workflows.
• Cultivated strong client relationships to enhance long-term satisfaction and retention.
• Developed training materials and conducted sessions for clients on system functionalities and best practices.
• Mentored coworkers in software solutions for improved team performance.

• Provided front-line technical support for KPA’s SaaS products, assisting clients via phone, email, and chat.
• Escalated complex issues to internal teams and followed up to ensure timely resolution.
• Contributed to the implementation team and helped implement up to 30 customers at a time while maintaining my support duties.
• Recognized for excellent communication and empathy in handling sensitive or urgent client issues.

• Supervised creative and communications team of eight employees to achieve organizational goals.
• Facilitated hiring and training processes for new team members.
• Oversaw all team projects, ensuring efficient fulfillment of organizational needs.
• Reviewed and approved internal and external communications across all programs.
• Drafted and proofread correspondence for president and executive offices.
• Managed public relations and crowdfunding initiatives through print and digital campaigns.
• Led social media and website marketing efforts to enhance online presence.
• Developed processes and campaigns that increased funding and revenue.