Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Abate

Arnold,United States

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Office Support Specialist

Anne Arundel County
11.2022 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Reduced errors in documentation by diligently proofreading and editing various reports, letters, and memos.
  • Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
  • Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
  • Improved document accessibility by creating a centralized filing system that facilitated easy retrieval of important records.
  • Collaborated with IT staff to address technical issues promptly, minimizing downtime for office equipment or software applications.
  • Supported executives with calendar management and travel arrangements to optimize their schedules while minimizing conflicts or disruptions.
  • Managed filing system, entered data and completed other clerical tasks.
  • Procurement and management of office finances

Office Administrator

Home Rescue Renovations
05.2020 - 11.2022
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.

Medical Assistant / Front Desk /Prior Authorization Specialist

Anne Arundel Medical Center
05.2018 - 11.2020
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Streamlined prior authorization processes by implementing efficient tracking systems.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
  • Provided training to new staff members on the intricacies of various insurance plans and their specific prior authorization requirements.

Education

Bachelor of Science -

University of Baltimore
Baltimore
12.2023

Associate of Science -

Anne Arundel Community College
Arnold, MD
05.2021

Skills

  • Calendar Management
  • Expense Reporting
  • Meeting Coordination
  • Spreadsheet Management
  • Spreadsheet Tracking

Timeline

Office Support Specialist

Anne Arundel County
11.2022 - Current

Office Administrator

Home Rescue Renovations
05.2020 - 11.2022

Medical Assistant / Front Desk /Prior Authorization Specialist

Anne Arundel Medical Center
05.2018 - 11.2020

Bachelor of Science -

University of Baltimore

Associate of Science -

Anne Arundel Community College

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Ashley Abate