Ashley Adams
Memphis,Shelby
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
CVS
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Updated account information to maintain customer records.
Customer Service Representative
HGS - Hinduja Global Solutions
01.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Eligibility Specialist
State Of Tennessee Department Of Human Services
11.2019 - 03.2022
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Trained staff on current eligibility requirements and policies.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with accurate eligibility form, application and document completion.
Operator
Amazon
08.2020 - 06.2021
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Provided on-the-job training to newly hired workers and team members.
- Set up machines to start production cycles and controlled machine settings.
- Kept accurate records of defective units or products.
Crewperson
City Of Memphis Department Of Public Works
04.2015 - 10.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Preschool Assistant Teacher
Memphis City Schools
03.2010 - 05.2014
- Supervised children during in-classroom activities and on playground.
- Engaged and entertained children through recreational and educational activities.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Encouraged children to interact with each other and participate in group activities.
Education
No Degree - Biology
Lane College
Jackson, TNNo Degree - Education
University Of Memphis
Memphis, TNCertificate Professional Management - Professional Management
Concorde Career College
Memphis, TN10.2017
High School Diploma -
George Washington Carver High School
Memphis, Tn05.2002
Skills
- Clerical Support
- Office Equipment Proficiency
- Process Optimization
- Call Triaging
- Documentation
- Typing Proficiency
- Call Center Operations
- Problem-Solving Ability
- Customer Consulting
- Professional Telephone Demeanor
Timeline
Customer Service Representative
CVS
10.2022 - Current
Customer Service Representative
HGS - Hinduja Global Solutions
01.2021 - 10.2022
Operator
Amazon
08.2020 - 06.2021
Eligibility Specialist
State Of Tennessee Department Of Human Services
11.2019 - 03.2022
Crewperson
City Of Memphis Department Of Public Works
04.2015 - 10.2020
Preschool Assistant Teacher
Memphis City Schools
03.2010 - 05.2014
No Degree - Biology
Lane College
No Degree - Education
University Of Memphis
Certificate Professional Management - Professional Management
Concorde Career College
High School Diploma -
George Washington Carver High School
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