Ashley Alberts
Diamond Bar,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden Restaurant
01.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Personal Shopper
Walmart
01.2021 - 12.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Server
Buffalo Wild Wings
03.2019 - 12.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
Associate of Science - Nursing
Mt San Antonio College
Walnut, CA06.2024
Skills
- Dish Preparation
- Sales Expertise
- Server Training
- Food Sales and Promotion
- Guest Satisfaction
- Cash Handling
- Guest Relations Management
- Sales Techniques
Timeline
Server
Olive Garden Restaurant
01.2022 - Current
Personal Shopper
Walmart
01.2021 - 12.2021
Server
Buffalo Wild Wings
03.2019 - 12.2020
Associate of Science - Nursing
Mt San Antonio College