Ashley Alexander
Oakdale,LA
Summary
Encouraging Area Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building leader with superior communication and collaboration abilities demonstrated over 15 years of management performance. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Area Manager
Community Loans Of America
11.2020 - Current
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth across 10 locations.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Supervised 10 location managers and managed 24 sales representative maintaining contractual, compliance and reporting requirements for all areas and assets.
Account Executive
PUR Cosmetics
04.2019 - 03.2020
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication across 4 states; Colorado Kansas, Wyoming and Missouri.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Supervise 80 accounts across 4 states including a sales team to enforce high-quality standards of operation.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Store Manager
Clarins Group
08.2018 - 04.2019
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue. Leading to an increased market share of 13% in Colorado.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Area Manager
Ideal Image Med Spa
09.2017 - 08.2018
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a teams to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
Store Manager
L’Occitane En Provinces
08.2010 - 09.2017
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
First Legal (internship)
Cast Stawiarski Law Firm
06.2012 - 11.2012
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Organized documents to manage paper and electronic filing systems of clients.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Teller / Teller Manager
BBVA Compass Bank
04.2009 - 06.2012
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Branch Associate
U.S Bank
11.2007 - 04.2009
- Increased customer satisfaction by providing efficient and friendly service at the branch.
- Assisted in growing branch revenue by effectively cross-selling banking products and services.
- Strengthened client relationships with personalized attention and prompt resolution of inquiries or concerns.
- Ensured smooth daily operations by maintaining accurate transaction records, cash drawer balances, and compliance with banking regulations.
Lead Beauty Advisor/ Assistant Counter Manager
Macys
10.2006 - 03.2008
- Enhanced customer satisfaction by providing personalized consultations and recommending appropriate products.
- Increased sales through effective product demonstrations and sharing expert knowledge on beauty trends.
- Mentored junior beauty advisors, leading to improved team performance and greater staff retention.
- Streamlined appointment scheduling process for better time management and increased client bookings.
- Developed strong relationships with clients, resulting in repeat business and a loyal customer base.
- Collaborated with store management to organize special events that promoted new product launches.
- Created visually appealing displays showcasing the latest beauty trends, capturing customer interest and driving sales growth.
- Conducted regular training sessions for team members on new products and application techniques to enhance their expertise.
Floor Crew
AMC Movie Theater
11.2001 - 10.2006
- Improved floor cleanliness by efficiently operating and maintaining various types of cleaning equipment.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Increased sales by providing exceptional customer service and tailored product recommendations at the ticket booth and customer services desk.
Education
Paralegal Certificate -
Arapahoe Community College
Littleton, CO05.2014
BA/Political Sciences - International Politics And Comparative Law
Metropolitan State University
Denver, CO05.2009
Skills
- Operations Management
- Business Development and Planning
- Supply Chain Management
- Relationship Building and Management
- Financial Analysis
- Multi-Unit Management
- Leadership Development
- Partnership Development
Timeline
Area Manager
Community Loans Of America
11.2020 - Current
Account Executive
PUR Cosmetics
04.2019 - 03.2020
Store Manager
Clarins Group
08.2018 - 04.2019
Area Manager
Ideal Image Med Spa
09.2017 - 08.2018
First Legal (internship)
Cast Stawiarski Law Firm
06.2012 - 11.2012
Store Manager
L’Occitane En Provinces
08.2010 - 09.2017
Teller / Teller Manager
BBVA Compass Bank
04.2009 - 06.2012
Branch Associate
U.S Bank
11.2007 - 04.2009
Lead Beauty Advisor/ Assistant Counter Manager
Macys
10.2006 - 03.2008
Floor Crew
AMC Movie Theater
11.2001 - 10.2006
Paralegal Certificate -
Arapahoe Community College
BA/Political Sciences - International Politics And Comparative Law
Metropolitan State University
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