Ashley Alexander
Saint Louis,MO
Summary
Dynamic professional with extensive experience in customer service and optical measurements at Sam's Club. Proven ability to enhance customer satisfaction through effective communication and adaptability. Skilled in insurance verification and multitasking, consistently achieving operational excellence and fostering team collaboration. Committed to delivering high-quality service and support in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Optician
Sams Club
Saint Louis, Mo
04.2025 - 05.2026
- Assisted customers in selecting eyewear based on individual needs and preferences.
- Performed lens fittings and adjustments to ensure optimal comfort and vision correction.
- Maintained accurate patient records and prescription details within optical software systems.
- Educated customers on proper eyewear care, including cleaning and maintenance techniques.
Member Service Representative
Saint Louis Community Credit Union
St Louis, MO
05.2023 - 04.2025
- Assisted members with account inquiries and transaction processing, ensuring high levels of customer satisfaction.
- Utilized banking software to manage member accounts and resolve issues efficiently.
- Educated members on credit union products and services, enhancing their financial knowledge and engagement.
Ramp Manager
Cape Air Airlines
St Louis, MO
07.2021 - 04.2023
- Supervised ramp operations, ensuring timely aircraft turnaround and adherence to safety protocols.
- Coordinated ground handling services, optimizing workflow between staff and equipment.
- Trained new team members on operational procedures and safety compliance standards.
Education
General Studies
Baylor University
Waco, TXDental Hygienist -
Texas State Technical College
Waco, TXHigh School Diploma -
Magnolia ISD
Magnolia, TX05.2007
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Teamwork
- Multitasking
- Reliability
- Effective communication
- Adaptability and flexibility
- Self motivation
Timeline
Optician
Sams Club
04.2025 - 05.2026
Member Service Representative
Saint Louis Community Credit Union
05.2023 - 04.2025
Ramp Manager
Cape Air Airlines
07.2021 - 04.2023
General Studies
Baylor University
Dental Hygienist -
Texas State Technical College
High School Diploma -
Magnolia ISD