Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashley Alfaro

San Antonio

Summary

Dynamic and dedicated professional with experience as a Police Communication Operator at the City of San Antonio, excelling in call prioritization and empathetic communication. Proven ability to enhance public safety through effective incident documentation and critical thinking, while fostering strong community trust during high-stress situations.

Professional with high standards and results-driven approach, prepared for role in police communications. Adept at managing high-pressure situations, ensuring clear and efficient information relay. Strong focus on team collaboration and adaptability to changing needs. Skilled in multitasking, problem-solving, and maintaining composure under stress. Reliable and consistent in delivering critical support and achieving outcomes that matter.

Overview

7
7
years of professional experience

Work History

Police Communication Operator

City Of San Antonio
05.2022 - Current
  • Improved overall call response times with effective prioritization of emergency and non-emergency situations based on severity and available resources.
  • Strengthened public trust in law enforcement with empathetic communication skills while fielding emergency calls from distressed citizens.
  • Contributed to a safer community by providing critical support during high-stress situations, including criminal pursuits and natural disasters.
  • Maximized efficiency within the dispatch center through regular maintenance and troubleshooting of communications equipment.

Administrative Assistant

PREK 4 SA
02.2021 - 04.2022
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Teacher's Assistant

PREK 4 SA
03.2018 - 02.2021
  • Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
  • Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
  • Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.

Education

Bachelor of Arts - Criminal Justice

TEXAS A&M SAN ANTONIO
San Antonio, TX
12-2027

Associate of Arts - Criminal Justice

Northwest Vista College
San Antonio, TX
05-2017

High School Diploma -

JOHN PAUL STEVENS HIGH SCHOOL
San Antonio, TX
06-2013

Skills

  • Call prioritization
  • Professionalism and integrity
  • Incident documentation
  • Public safety
  • Language proficiency
  • Interviewing
  • Data entry
  • Multi-line phone system
  • Call assessments
  • Teamwork
  • Prioritizing situations
  • Problem-solving
  • Listening skills
  • Attention to detail
  • Multitasking
  • Computer skills
  • Critical thinking
  • Active listening
  • Situational awareness
  • Dispatch coordination
  • Public safety telecommunicator (PST)

Languages

Spanish
Native or Bilingual

Timeline

Police Communication Operator

City Of San Antonio
05.2022 - Current

Administrative Assistant

PREK 4 SA
02.2021 - 04.2022

Teacher's Assistant

PREK 4 SA
03.2018 - 02.2021

Bachelor of Arts - Criminal Justice

TEXAS A&M SAN ANTONIO

Associate of Arts - Criminal Justice

Northwest Vista College

High School Diploma -

JOHN PAUL STEVENS HIGH SCHOOL