Tronja Lewis
Shreveport,LA
Summary
Developed exceptional communication, coordination, and problem-solving skills in a high-pressure, fast-paced environment. Seeking to transition into a new field, bringing the proven ability to manage critical situations effectively. Focused on leveraging transferable skills to contribute to team success and organizational goals.
I offer excellent multitasking and problem-solving capabilities and am eager to learn and develop in high-stress environments. I bring a foundational understanding of communication technology and law enforcement procedures. I am ready to use and develop skills in communication and crisis management within an Industrial-organizational psychology role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Police Communication Officer
City of Shreveport
06.2007 - Current
- Navigated complex database systems with ease, ensuring prompt access to vital information during time-sensitive events.
- Increased efficiency through continuous evaluation of communication protocols, identifying areas for improvement.
- Handled multiple phone lines simultaneously, effectively triaging emergency situations and coordinating responses.
- Safeguarded sensitive information by adhering strictly to confidentiality guidelines and established security measures.
Education
High School Diploma -
Southwood High School
Shreveport, LA05-2001
Skills
- Call prioritization
- Incident documentation
- Public safety
- Information gathering
Certification
- Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
- Automated External Defibrillator Use (AED) – American Red Cross or American Heart Association.
- TTY/TDD for Telecommunicators – your state's Commission on Deaf and Hard of Hearing or equivalent.
- Basic Telecommunicator Certification – National Emergency Number Association (NENA).
- CPR/AED Certification
Timeline
Police Communication Officer
City of Shreveport
06.2007 - Current
High School Diploma -
Southwood High School
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