Ashley Allen
Bradenton,Florida
Summary
Hardworking Restaurant Manager that oversees high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Pier 22
Bradenton, FL
10.2019 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Lead Server
Twin Trees III
North Syracuse, NY
10.2008 - 10.2019
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Processed guest checks using POS system accurately.
- Provided exceptional service to high volume of daily customers.
- Trained new employees to perform duties.
Skills
- Restaurant operations management
- Staff Management
- Staff Scheduling
- Shift Management
- Organization and prioritization
- Customer Engagement
- Team Management
Certification
- Management food handling certificate
- Attended John Dijulius world class customer service seminar
- Attended Florida Restaurant & Lodging Association
Timeline
Restaurant Manager
Pier 22
10.2019 - Current
Lead Server
Twin Trees III
10.2008 - 10.2019
- Management food handling certificate
- Attended John Dijulius world class customer service seminar
- Attended Florida Restaurant & Lodging Association
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