Ashley Alvarez
McKinney,TX
Summary
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
2
2
years of professional experience
Work History
Host
Mi Cocina
McKinney
05.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Helped service staff handle demand by distributing food and beverages.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted staff by serving food and beverages or bussing tables.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Cashier
Valerie's Taco Shop
McKinney, TX
02.2023 - 04.2024
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Conducted price checks for special orders or discounts as requested by customers.
- Counted and balanced cashier drawers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained work area and kept cash drawer organized.
- Adhered to social distancing protocols and wore mask or face shield.
- Stocked shelves with merchandise when needed.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
McKinney Boyd High School
McKinney, TX05-2023
Skills
- Telephone reception
- Menu management
- Guest relations
- Server support
- Customer service
- Multitasking proficiency
- Menu rotation
- Team player mentality
- Adaptable to change
- Time management
- [Language] translation
Timeline
Host
Mi Cocina
05.2024 - Current
Cashier
Valerie's Taco Shop
02.2023 - 04.2024
High School Diploma -
McKinney Boyd High School