Ashley Anderson
Port Washington,WI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Chiropractic Assistant
Early Beginnings Chiropractic
Cedarburg, WI
08.2022 - 07.2024
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Delivered excellent customer service, addressing patient inquiries in person, over the phone, or via text message with professionalism and empathy.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Cleaned exam rooms and open adjusting areas/beds with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
- Coordinated patient scheduling, check-in, and payments for billing.
- Collaborated closely with chiropractic team members to ensure a seamless handoff during client appointments.
- Celebrated practice member "wins" and prepared new patient, wellness, new baby gift bags.
- Prepared financial paperwork for new practice members, report of findings, scans and re-exams.
- Played with children and held babies while the whole family was being adjusted.
Stay at Home Mom
Myself
Port Washington, WI
10.2019 - 08.2022
Nanny
The Bates Household
Port Washington, WI
05.2017 - 10.2019
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Built positive and nurturing environments to support child social and emotional growth.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Prepared meals and snacks for children based on dietary guidelines.
- Provided developmentally appropriate activities for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Circulation Clerk
WJ Niederkorn Library
Port Washington, WI
10.2015 - 09.2017
- Provided circulation support by issuing, reserving and renewing materials.
- Provided exceptional customer service when addressing account issues such as lost cards or outstanding fines, resulting in prompt resolutions and satisfied patrons.
- Educated patrons on proper use of library equipment, such as computers, copiers, and self-checkout machines, leading to increased confidence in utilizing these resources.
- Answered telephone and offered general information in response to inquiries.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Processed and shelved returned materials after evaluating for general condition and cleanliness.
- Streamlined the check-in and check-out process for patrons, ensuring a smooth and positive library experience.
- Engaged in customer service by conducting searches of available materials, pointing out library resources and answering general questions.
- Checked in inter-library materials and properly shelved them for retrieval by patrons.
Education
High School Diploma -
MATC
Mequon, WI05.2002
Skills
- Telephone Etiquette
- Detail-oriented approach
- Chiropractic Techniques Knowledge
- Active Listening Competence
- Patient Flow Management
- Patient Care/Relations/Support
- Scheduling Appointments Management
- Organizational Skills Development
- Phone Etiquette Maintenance
- Self Motivated/Multi-tasker
- Dependable and Responsible
Timeline
Chiropractic Assistant
Early Beginnings Chiropractic
08.2022 - 07.2024
Stay at Home Mom
Myself
10.2019 - 08.2022
Nanny
The Bates Household
05.2017 - 10.2019
Circulation Clerk
WJ Niederkorn Library
10.2015 - 09.2017
High School Diploma -
MATC