Ashley Anderson
Summary
Results-oriented Portland professional with 18+ years of experience in luxury retail. Know for exceptional team collaboration, a proven record of leadership, customer loyalty, strong relationships, & highly reliable. Aiming to leverage my skills to successfully fill the Team Manager role at our location.
Overview
18
18
years of professional experience
Work History
Client Advisor
Tiffany & Company
10.2016 - Current
- Top Client Advisor for volume in the Portland location in recent years, over $2.6 Million in personal business in 2021
- Hosted clients for high-profile, VIP, luxury Blue Book events in 2022, 2023, & 2024
- Top Store NPS for 2024
- High Jewelry specialist in location
- Expert customer service specialist and client cultivator
- Operationally strong in all back-of-house roles
- Resident 'Peer Coach', tasked with training new hires in store on all things from story-telling, product knowledge, & operations
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients and colleagues through active listening and empathetic understanding of their goals and concerns.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
Store Manager
Zale Corporation
10.2006 - 10.2016
- Exceeding goals in 5 major criteria: overall sales, warranty capture, repair margin, special event client cultivations, and private credit
- Recruiting, training, and overseeing a hand-picked team of employees. Creating and maintaining structured teams in fast-paced, multi-functioning environments
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures. Implementing loss prevention strategies, alleviating store shrink to below .05%
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
Education
Certified Diamond Expert -
DIAMOND COUNSEL OF AMERICA
05.2012
Skills
- Top producer
- Motivational leader
- Captivating trainer
- Passionate target-seeker
- Client retention strategies
- Client interaction
- Product promotion
- Industry awareness
- Product recommendation
Timeline
Client Advisor
Tiffany & Company
10.2016 - Current
Store Manager
Zale Corporation
10.2006 - 10.2016
Certified Diamond Expert -
DIAMOND COUNSEL OF AMERICA