Ashley Andrews
Toledo ,OH
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Proven ability to engage guests and enhance their experience while maintaining cleanliness and safety standards. Adept in cash handling and team leadership, consistently driving sales and fostering a collaborative environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
Toledo
04.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed customer orders accurately using point-of-sale system.
- Trained new team members on service protocols and restaurant policies.
- Upsold menu items to increase overall sales revenue during shifts.
Childcare Assistant
Oodles of Love
Temperance, MI
10.2024 - 01.2025
- Assisted in implementing daily activity plans for children, enhancing engagement and learning experiences.
- Supported children's development through monitoring progress and providing individualized attention.
- Facilitated a safe and nurturing environment, adhering to health and safety regulations consistently.
- Collaborated with lead educators to prepare materials for educational activities and lessons.
- Maintained cleanliness and organization of play areas, promoting a healthy learning environment.
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
Lead Teller
KeyBank National Association
Toledo
11.2022 - 05.2024
- Supervised daily cash handling operations, ensuring accuracy and compliance with bank policies.
- Trained new tellers on transaction processes and customer service standards.
- Managed customer inquiries, providing effective solutions to enhance satisfaction.
- Conducted regular audits of cash drawers to maintain operational integrity.
- Monitored team performance, providing feedback to foster skill development.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Investigated and promptly resolved issues with patron accounts.
Bartender
Sidelines Sports Bar and Grille
Toledo, OH
09.2014 - 01.2024
- Prepared and served a variety of beverages, ensuring adherence to recipes and presentation standards.
- Managed inventory levels, tracking supplies to minimize waste and optimize stock availability.
- Engaged with customers to provide exceptional service, enhancing overall guest experience and satisfaction.
- Assisted in training new staff on drink preparation techniques and customer service best practices.
- Responded quickly to customer inquiries, demonstrating adaptability in fast-paced environments.
- Implemented effective cash handling procedures, ensuring accurate transaction processing at the bar counter.
Education
No Degree - Nursing Administration
Mercy College of Ohio
Toledo, OHBedford Senior Highschool
Temperance, MI05.2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- High energy and stamina
- Team leadership
- Multitasking
Certification
CPR certified
Timeline
Server
Texas Roadhouse
04.2025 - Current
Childcare Assistant
Oodles of Love
10.2024 - 01.2025
Lead Teller
KeyBank National Association
11.2022 - 05.2024
Bartender
Sidelines Sports Bar and Grille
09.2014 - 01.2024
No Degree - Nursing Administration
Mercy College of Ohio
Bedford Senior Highschool