ASHLEY ARCURI
Collierville,United States
Summary
Highly motivated sales manager with extensive customer service and sales experience.
Overview
11
11
years of professional experience
Work History
Sales Manager
Courtyard by Marriott
Collierville, TN
10.2023 - Current
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Prospecting new business, responding to incoming RFP's and inquiries
- Executed contracts, and communicated clients expectations to the whole team
- Cultivate and maintain new relationships with existing and new business
- Represented the hotel at industry events, trade shows, and networking functions to promote services and build a strong network within all segments
- Worked closely with all departments to ensure seamless execution with group events and maintained high guest satisfaction levels
- Contributed to setting sales targets, managing budgets, and achieve revenue goals
Sales Coordinator
Courtyard by Marriott
Collierville, TN
01.2023 - 10.2023
- Used sales techniques to maximize revenue while maintaining guest loyalty
- Organized and managed meeting space on property
- Created contracts and reservation links
- Assisted the director of sales with the preparation of proposals and contracts
- Performed general office duties
- Answered phones and emails
- Data entry
Front Desk Customer Service
Courtyard by Marriott
Collierville, TN
10.2022 - 01.2023
- Checked guests in and out of the hotel.
- Processed customer payment according to established policies and procedures.
- Answered phones in a prompt and professional manner.
- Resolved guest complaints
- Promoted hotel services, and informed guests of upcoming events in the surrounding area.
- Used creative thinking to overcome guest objections and concerns to ensure guest satisfaction.
Senior Sales Agent
State Farm
Collierville, United States
12.2019 - 01.2023
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
General Manager of Operations
Ciao Baby Restaurant
Collierville, United States
04.2014 - 12.2022
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Addressed customer concerns with suitable solutions.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Education
Bachelor of Science - Radiology
SUNY Downstate Medical Center
Brooklyn, NY06.2004
Skills
- Conflict resolution techniques
- Talent development
- Client relations and retention
- Product Knowledge
- Skilled multitasker
- Account management
- Expertise in sales
- Focused on customer satisfaction
- Meticulous attention to details
- Problem-solving
- Marketing Skills
- Develop and implement leadership skills
- Ability to motivate and/or coach a team to achieve sales goals
Timeline
Sales Manager
Courtyard by Marriott
10.2023 - Current
Sales Coordinator
Courtyard by Marriott
01.2023 - 10.2023
Front Desk Customer Service
Courtyard by Marriott
10.2022 - 01.2023
Senior Sales Agent
State Farm
12.2019 - 01.2023
General Manager of Operations
Ciao Baby Restaurant
04.2014 - 12.2022
Bachelor of Science - Radiology
SUNY Downstate Medical Center