Hi, I’m
Ashley Arevalo
San Antonio,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
20
years of professional experience
Work History
Planet Fitness
Member Service Representative
05.2023 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Responded to customer calls and emails to answer questions about products and services.
Arbonne International
Independent Consultant/District Manager
10.2014 - 09.2023
Job overview
- Planned and executed sales events in both online and in-person formats.
- Researched latest market trends to provide current knowledge to clients.
- Conducted meetings with clients to determine project intent, requirements and budgets.
- Kept consistent inventory and placed orders for new product stock.
Simi Valley Obstetrics And Gynecology
Certified Medical Assistant
10.2003 - 10.2005
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Simi Valley Adult School And Career InstituteSimi Valley, CA
Certification from Medical Assisting
09.2003
Monte Vista Simi Valley
High School Diploma
05.2003
Skills
- Member Relations
- Customer Support
- Client Interactions
- Patient Scheduling
- Basic Laboratory Tests
- Medical Histories and Vital Statistics
- Sales Leadership
- Creative Strategies
- Team Development
- Social Media Platforms
- Client Satisfaction
Additional Information
Course completed in Freelance Virtual Assisting
Timeline
Member Service Representative
Planet Fitness
05.2023 - Current
Independent Consultant/District Manager
Arbonne International
10.2014 - 09.2023
Certified Medical Assistant
Simi Valley Obstetrics And Gynecology
10.2003 - 10.2005
Simi Valley Adult School And Career Institute
Certification from Medical Assisting
Monte Vista
High School Diploma