Ashley Arguera
Indio,California
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Hilton Grand Vacations Club
Palm Desert, CA
12.2022 - Current
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Updated customer information in databases regularly to ensure accuracy of records.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
Caregiver
Home Instead
Palm Desert, CA
01.2021 - 10.2022
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Educated families about available resources for home health care services in the local community.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Education
High School Diploma -
La Quinta High School
La Quinta, CA06-2020
Some College (No Degree) - Psychology
College of The Desert
Palm Desert, CASkills
- Customer Service
- Supply Management
- Office Organization
- Call Routing
- Spreadsheet tracking
- Oral and writing communication
- Listening Skills
- Hospitality services
- Customer assistance and interaction
- Team Collaboration
- Problem-solving skills
- Mail handling
- Mail distribution
- Guest Relations
- Effective Planning
Timeline
Front Desk Receptionist
Hilton Grand Vacations Club
12.2022 - Current
Caregiver
Home Instead
01.2021 - 10.2022
High School Diploma -
La Quinta High School
Some College (No Degree) - Psychology
College of The Desert