ASHLEY ARICO
Phoenix,AZ
Summary
Proven leader and efficient Customer Service Associate at Walmart, adept in POS System Operation and fostering teamwork. Excelled in enhancing customer loyalty through exceptional service and problem resolution. Trained teams, driving performance and customer satisfaction. Skilled in streamlining workflows, achieving a notable increase in team efficiency and guest experience quality. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Walmart
Phoenix, AZ
03.2020 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Answered questions about store policies and addressed customer concerns.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
Team Lead
Harkins Theaters
Phoenix, AZ
01.2019 - 03.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Server
Fuddruckers Restaurants LLC
Phoenix, AZ
07.2017 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
No Degree - Physical Therapy
Glendale Community College
Glendale, AZHigh School Diploma -
Cortez High School
Phoenix, AZ05.2017
Skills
Customer Service
Problem Resolution
Guest Services
POS System Operation
Teamwork and Collaboration
- Refunds and exchanges
- Customer Relations
Timeline
Customer Service Associate
Walmart
03.2020 - Current
Team Lead
Harkins Theaters
01.2019 - 03.2020
Server
Fuddruckers Restaurants LLC
07.2017 - 01.2019
No Degree - Physical Therapy
Glendale Community College
High School Diploma -
Cortez High School