Ashley Arnold
Myrtle Beach,SC
Summary
Detail-oriented professional with experience in high-volume hospitality environments, excelling in cash handling, financial transactions, and customer service. Proven ability to resolve concerns and maintain composure under pressure. Background in healthcare administration enhances skills in organization and communication. Ready to leverage strong relationship-building and financial accuracy in a new role.
Overview
6
6
years of post-secondary education
14
14
years of professional experience
Work History
Server
River City Cafe
Surfside beach , WI
09.2023 - Current
- Provided outstanding customer service to enhance dining experience in fast-paced environment.
- Collaborated with staff to ensure timely food preparation and delivery.
- Ensured cleanliness and organization of dining area to create welcoming atmosphere throughout shifts.
- Assisted in training new servers on restaurant procedures and menu items.
- Handled customer inquiries and resolved issues promptly and professionally.
- Coordinated with team members to manage busy periods effectively during service hours.
- Followed safety and sanitation guidelines to uphold health standards in the café.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Catering Server
Annette Austin
Pawleys Island, WI
09.2020 - 01.2025
- Provided excellent customer service during events and gatherings.
- Maintained cleanliness and organization of serving stations.
- Assisted with event breakdown and cleanup after service completion.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Collaborated with other staff members on duties assigned for each catered event.
- Assisted in the planning and execution of event logistics, ensuring seamless operations.
- Provided exceptional service to high volume of daily customers.
Bartender Supervisor
Austins Ocean One
Pawleys Island, South Carolina
09.2018 - 11.2023
- Supervised bartending team, ensuring adherence to service standards and procedures.
- Managed inventory levels, placing orders to maintain optimal stock for operations.
- Trained new staff on cocktail preparation and customer service best practices.
- Ensured compliance with health and safety regulations in bar operations.
- Resolved customer complaints effectively to enhance guest satisfaction experiences.
- Monitored cash handling procedures to maintain accurate financial records during shifts.
- Monitored daily sales transactions to ensure accuracy.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Maintained accurate records of sales transactions using point-of-sale system.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports for management.
Bartender
TGI Fridays
Murrells Inlet, South Carolina
11.2012 - 05.2018
- Maintained cleanliness and organization of the bar area during shifts.
- Assisted in training new bartenders on drink preparation and bar procedures.
- Engaged with customers to provide excellent service and enhance their experience.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Managed cash handling accurately during transactions at the bar register.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
Intern
Tidelands Health
Myrtle Beach, SC
07.2016 - 09.2017
- Managed patient records using electronic health record systems.
- Coordinated appointments and communicated with patients effectively.
- Assisted healthcare professionals with patient care and daily operations.
- Participated in training sessions to improve operational knowledge.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Science - Healthcare Administration
Ashford University
San Diego, CA 01.2012 - 09.2017
Skills
- Customer service
- High-volume operations
- Cash handling
- Cash management
- Team collaboration
- Training and development
- Problem resolution
- Guest engagement
- Attention to detail
- Team member support
- Time management
- Staff supervision
- Suggestive selling
- Communication skills
- Electronic health records
References
References available upon request.
Timeline
Server
River City Cafe
09.2023 - Current
Catering Server
Annette Austin
09.2020 - 01.2025
Bartender Supervisor
Austins Ocean One
09.2018 - 11.2023
Intern
Tidelands Health
07.2016 - 09.2017
Bartender
TGI Fridays
11.2012 - 05.2018
Bachelor of Science - Healthcare Administration
Ashford University
01.2012 - 09.2017