ASHLEY ARTIS
Penn Medicine
Cheltenham,PA
17
years of professional experience
Dedicated customer service and healthcare administrative professional with 10+ years of experience delivering exceptional customer support, coordinating patient services, and resolving complex issues in fast-paced environments. Skilled in appointment scheduling, electronic medical records (EMR), insurance verification, HIPAA compliance, and patient communication. Recognized for mentoring new employees, improving customer satisfaction, and building strong relationships through professionalism and empathy. Strong organizational, communication, and problem-solving skills with a commitment to operational excellence and continuous professional growth.
Work History
Access Service Associate III
4 Years 5 Months- Reviewed patient accounts and documentation for completeness and accuracy before processing.
- Verified insurance, demographic, and medical information while maintaining HIPAA compliance.
- Processed a high volume of electronic patient records with exceptional attention to detail.
- Investigated and resolved documentation discrepancies by coordinating with internal departments.
- Utilized Epic EMR to update, review, and maintain accurate electronic records.
- Scheduled appointments and documented patient interactions while ensuring data integrity.
- Assisted patients with insurance-related inquiries, account updates, and benefit verification.
- Trained and mentored new employees on workflows, documentation standards, and quality expectations.
- Maintained productivity and quality standards while prioritizing multiple tasks and deadlines.
- Collaborated with providers, clinical staff, and administrative teams to ensure accurate record processing.
- Trained and Mentored new employees.
Concierge Customer Service
11 Years 5 Months- Analyze daily sales report.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Greet customers and effectively relay information needed.
- Train and evaluate employee performance.
- Delegate instruction to ensure proper policies are being followed.
- Provides excellent service and attention to customers when face-to-face or through phone conversation.
- Conduct sales and balance transactions.
Teacher Assistant
3 Years 4 Months- Analyzed children’s needs and assisted with developing and implementing lesson plans.
- Tracked attendance and behavior and prepared reports for parents.
- Recorded injuries to ensure they are properly reported.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
- Assembled instructional materials for children’s projects and playtime.
- Maintained a safe, educational environment for students during learning and free play time.
Housekeeper
2 Months- Engaged with residents on room requirements and amenities to promote overall satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Documented and reported necessary facility and building repairs observed.
- Build great rapport with residents.
- Abide by safety protocols.
Education
High School Diploma
Skills
Microsoft Office
Analytical and Critical Thinking
Time Management
Team-building
Excellent Communication
Adaptability
Training
Money handling abilities
Leadership
Patience
EMR Skills
Pre-Cert
Scheduling
Timeline
Access Service Associate III
Penn Medicine
03.2022 - CurrentRead More
Teacher Assistant
Wonderspring
08.2017 - 12.2020Read More
Concierge Customer Service
Eden’s Corporation
10.2010 - 03.2022Read More
Housekeeper
Sunrise Senior Living
07.2009 - 09.2009Read More
Cheltenham High School
High School Diploma
Read More
Montgomery County Community College
Read More