Ashley A Shedd
Lubbock,TX
Summary
- Making or saving the company money.
- Exceeding expectations.
- Improving customer experience.
Great negotiation skills
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
American Glass Distribution
Lubbock, TX
08.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk GSR
Woodspring Suites
12.2018 - 06.2021
- Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests
- Secure payment; verifies and adjusts billing
- Verifies customers' credit and establish how the customer will pay for the accommodation
- Computes bills, collects payments, and make change for guests
- Maintains proficiency in all location computer and software systems
- Issues room keys, identifies and explains room features to guests
- Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest
- Keeps records of room availability/inventory management, and guests' accounts
- Performs bookkeeping activities including running reports, posting payments to guest folios
- Records guest comments or complaints, referring customers to General Manager as necessary
- Contacts housekeeping or maintenance staff when guests report problems
- Responds to emergency situations
- Cleans and maintains common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, stairways, to WoodSpring standards
- Assists guests in checking in or out as directed by the General Manager
- Keeps store rooms in clean, safe, and organized condition at all times
- Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service
Team Member
Stripes
Lubbock, Texas
01.2016 - 11.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Maintain clean and orderly checkout areas
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
Data Entry Clerk
CHRISTMAS Trees and more
07.2015 - 12.2015
- Maintains database by entering new and updated customer and account information
- Prepares source data for computer entry by compiling and sorting information
- Establishes entry priorities
- Processes customer and account source documents by reviewing data for deficiencies
- Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution
- Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
- Maintains data entry requirements by following data program techniques and procedures
- Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data
- Combines data from both systems when account information is incomplete
- Purges files to eliminate duplication of data
- Tests customer and account system changes and upgrades by inputting new data
- Secures information by completing data base backups
- Maintains operations by following policies and procedures and reporting needed changes
- Maintains customer confidence and protects operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
CREW
TIJUANA TACO INC
Lubbock, Texas
12.2012 - 08.2013
- Primarily consisted of taking customer orders, preparing menu items, and displaying friendly attitudes at all times
- I often work at restaurant front counters and drive-thru windows
- I also replace inventories and food supplies when necessary and sanitize dining rooms and work stations as needed
House Keeper
Ashmore Inn
Lubbock, Texas
09.2010 - 07.2012
- Deliver excellent customer service, at all times
- Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas
- Service all bedrooms and corridors, in line with company policy
- Create and work to daily job lists from the room status list, arrivals and departures list
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
- Maintain the stocking levels of all point-of-sales and consumables
- Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
- Reset lighting to the current standards
- Complete all periodical tasks, such as flipping mattresses, cleaning curtains and dusting lamp shades
- Store all soiled and clean laundry in line with company policy and complete the required documentation
- Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety
Receptionist
Dynamic Foods
Lubbock, Texas
08.2006 - 03.2008
- Served visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system
- Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Directed visitors by maintaining employee and department directories; giving instructions
- Maintained security by following procedures; monitoring logbook; issuing visitor badges
Education
High School Diploma/GED -
Estacado High School
Lubbock, TexasSkills
- Night Audit
- Laundry
- Restaurant Experience
- Telecommunication
- Guest Services
- Childcare
- Microsoft Excel
- Microsoft Word
- Cash Handling
- Cleaning Experience
- Front Desk
- Upselling
- Microsoft Office
- Microsoft Outlook
Certification
Driver's License, Class C - Standard Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: Yes
Timeline
Customer Service Representative
American Glass Distribution
08.2021 - 04.2022
Front Desk GSR
Woodspring Suites
12.2018 - 06.2021
Team Member
Stripes
01.2016 - 11.2018
Data Entry Clerk
CHRISTMAS Trees and more
07.2015 - 12.2015
CREW
TIJUANA TACO INC
12.2012 - 08.2013
House Keeper
Ashmore Inn
09.2010 - 07.2012
Receptionist
Dynamic Foods
08.2006 - 03.2008
High School Diploma/GED -
Estacado High School