Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Atkins

Portsmouth,VA

Summary

Dynamic sales associate with a proven track record at DTLR/Villa, recognized for exceptional customer service and cash handling accuracy. Skilled in conflict resolution and fostering teamwork, I consistently exceeded sales targets while building lasting client relationships. My outgoing personality and goal-oriented approach drive customer satisfaction and repeat business.

Overview

15
15
years of professional experience

Work History

Sales Associate

DTLR/Villa
06.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

PCA

Life’s At Home LLC
07.2022 - Current
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Supported needs of Number+ residents under long-term care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Associate

Amazon Warehouse
07.2023 - 03.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Developed comprehensive risk management plan, significantly reducing potential disruptions.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Wrapped, boxed and weighed bakery department products.

PCA

All About You Home Healthcare
10.2022 - 05.2023
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
  • Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Sales Associate

MetroPCS Corporate Store
05.2021 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.

Cashier

Spinners Vape Shope
03.2019 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Cashier

7-eleven
09.2018 - 02.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Sales Associate

Walmart
07.2018 - 10.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cashier

Bid Rite Vape Shop
06.2015 - 03.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Janitor

Parks and Recreation Department
05.2010 - 07.2010
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.

Ship Cleaner

Allied Research Technology
02.2010 - 07.2010
  • Conducted regular inspections of storage areas, identifying potential hazards or cleanliness issues for prompt resolution.
  • Improved overall store appearance by regularly sweeping, mopping, dusting, and vacuuming floors and surfaces.
  • Demonstrated flexibility in adapting to changing schedules or priorities as needed to support the needs of the business.
  • Contributed to a positive customer experience by maintaining clean restrooms with stocked supplies at all times.

Education

Bachelor Of Design - Fashion Design

Tidewater Community College, Portsmouth Campus
Portsmouth, VA

I. C. Norcom High School
Portsmouth, VA

Homebuilders - Construction Engineering

Tidewater Builders Association
Portsmouth, VA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Cash handling
  • Outgoing personality
  • Flexible schedule
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution

Timeline

Sales Associate

DTLR/Villa
06.2024 - Current

Associate

Amazon Warehouse
07.2023 - 03.2025

PCA

All About You Home Healthcare
10.2022 - 05.2023

PCA

Life’s At Home LLC
07.2022 - Current

Sales Associate

MetroPCS Corporate Store
05.2021 - 09.2021

Cashier

Spinners Vape Shope
03.2019 - 06.2020

Cashier

7-eleven
09.2018 - 02.2019

Sales Associate

Walmart
07.2018 - 10.2018

Cashier

Bid Rite Vape Shop
06.2015 - 03.2016

Janitor

Parks and Recreation Department
05.2010 - 07.2010

Ship Cleaner

Allied Research Technology
02.2010 - 07.2010

Bachelor Of Design - Fashion Design

Tidewater Community College, Portsmouth Campus

I. C. Norcom High School

Homebuilders - Construction Engineering

Tidewater Builders Association

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Ashley Atkins