Ashley Bamfield
Philadelphia,PA
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Department of Human Services
Philadelphia, PA, Pa
01.2022 - 06.2024
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Conducted research on various topics as requested by management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Compiled data from various sources into organized reports for review by management team.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Assistant Manager
Victoria's Secret & PINK
Philadelphia
07.2016 - 08.2019
- Resolved conflicts between team members in an effective manner.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
Sales Associate
Zara
Cherry Hill, New Jersey
04.2015 - 05.2016
- Tracked sales performance metrics to identify trends in market place.
- Conducted inventories on a regular basis to track stock levels.
- Recommended, selected and located merchandise based on customer desires.
- Maintained cleanliness of store environment including floors, windows, displays.
- Received and displayed product shipments on store retail shelves upon delivery.
- Ticketed, arranged and displayed merchandise to promote sales.
- Handled customer complaints in a professional manner.
- Greeted customers to determine wants or needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
High School Diploma -
Mastery Charter School
Philadelphia, PA06-2016
Some College (No Degree) - Pre-Med
Prism
Philadelphia, PASkills
- Employee training
- Conflict resolution
- Performance management
- Customer service
- Employee scheduling
- Staff supervision
- Time management
- Microsoft Excel
- Office management
Timeline
Administrative Assistant
Department of Human Services
01.2022 - 06.2024
Assistant Manager
Victoria's Secret & PINK
07.2016 - 08.2019
Sales Associate
Zara
04.2015 - 05.2016
High School Diploma -
Mastery Charter School
Some College (No Degree) - Pre-Med
Prism