Ashley Barber
Summary
Experienced in delivering exceptional customer service within a fast-paced, high-volume restaurant environment. Maintaining quality standards while efficiently managing a large number of customers. Skilled in providing personalized attention and ensuring customer satisfaction through attentive service and prompt problem resolution. Committed to upholding the reputation of the establishment by consistently delivering a positive dining experience.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
23
23
years of professional experience
Work History
Mortgage Loan Officer
Equity Smart Home Loans
08.2019 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
- Maintained compliance with all regulatory requirements, preventing any legal or financial penalties for institution.
Associate Banker
UMB Bank
02.2022 - 09.2023
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Optimized branch performance by analyzing key metrics and implementing targeted action plans.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
- Ensured compliance with bank policies and regulatory requirements to maintain a secure environment.
- Achieved performance goals regularly by monitoring progress towards sales targets and implementing strategies to maximize branch revenue generation.
Server/Bartender
Tap On The Rocks
10.2021 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Server/Bartender
Little Bear Saloon
05.2017 - 08.2019
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Mortgage Loan officer/Loan Officer Asst to CEO
Pivot Lending - Formerly 1st Mortgages
07.2016 - 08.2019
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
GDD Compliance Analyst/Contractor
Western Union
01.2015 - 04.2016
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
- Improved company''s risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
- Assisted in the development of a comprehensive risk assessment framework for evaluating potential threats to organizational compliance systems.
- Evaluated third-party vendors for compliance with applicable laws and regulations, minimizing potential exposure to penalties or sanctions.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
Loan Processor/Underwriter
Urban Lending Solutons
10.2012 - 01.2015
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Provided quick turnaround times to maintain fast-past schedule.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
Loan officer
Mortgage Investors Corp
08.2009 - 09.2012
- Originated mortgage loans; developed referral relaƟonships with realtors, builders, bankers and other sources in order to proacƟvely solicit business and conduct other sales-related acƟviƟes
- Responsible for Sales forecasƟng and analysis and management of a team of 8 loan officers
- Maintained thorough knowledge of all real estate loan programs to counsel borrowers, realtors, and Investors
- ProacƟvely managed files with processors, underwriters and Ɵtle companies
Stockbroker (Registered RepresentaƟve)
Charles Schwab
07.2007 - 08.2009
- Complied with all regulatory requirements and industry standards, maintaining a spotless professional reputation.
- Built strong client relationships through effective communication and understanding of financial goals.
- Enhanced client retention rates by consistently delivering exceptional customer service and timely updates on account performance.
- Educated clients on investment options, empowering them to make informed decisions about their finances.
- Effectively managed high-pressure situations during periods of market volatility, maintaining composure while making crucial decisions.
- Maintained strict adherence to ethical guidelines, fostering trust among clients and colleagues.
Veterans Loan Officer
Clarion Mortgage Capital
04.2002 - 07.2007
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
Education
Metropolitan State College of Denver
Denver, CO06.2000
Skills
- Customer engagement
- Cleanliness standards
- Organization
- Responsible alcohol service
- Order accuracy
- Multitasking Abilities
- Drink creation
- Teamwork
- Friendly and outgoing
- Item promotion
- Professional attitude
Timeline
Associate Banker
UMB Bank
02.2022 - 09.2023
Server/Bartender
Tap On The Rocks
10.2021 - 12.2022
Mortgage Loan Officer
Equity Smart Home Loans
08.2019 - Current
Server/Bartender
Little Bear Saloon
05.2017 - 08.2019
Mortgage Loan officer/Loan Officer Asst to CEO
Pivot Lending - Formerly 1st Mortgages
07.2016 - 08.2019
GDD Compliance Analyst/Contractor
Western Union
01.2015 - 04.2016
Loan Processor/Underwriter
Urban Lending Solutons
10.2012 - 01.2015
Loan officer
Mortgage Investors Corp
08.2009 - 09.2012
Stockbroker (Registered RepresentaƟve)
Charles Schwab
07.2007 - 08.2009
Veterans Loan Officer
Clarion Mortgage Capital
04.2002 - 07.2007
Metropolitan State College of Denver
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