Ashley Belknap

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Booking 4+ appointment's and making 50+ dials a day
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
• Created content and promotional materials to drive engagement and conversions.
• Planned and executed events and marketing programs to increase qualified leads.
• Created innovative strategies to drive customer engagement.

Managed and inspired 20+ team members to perform to full potential, driving branch profitability.

• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Obtained new borrowers and retained existing borrowers to maintain consistent growth in accounts and receivables.
• Consulted with small business customers to determine needs and means and propose personalized banking solutions.
• Provided customers with first-rate experience and developed long-lasting relationships.
• Managed largest branch in Eastern Central achieving high customer satisfaction rates
• Increased efficiency and drove branch revenue by optimizing daily operations.
• Supported outside sales force in servicing and obtaining new business.