Ashley Belt
Littlestown,PA
Summary
Auto Claims Adjuster experienced in handling auto property damage claims with care, accuracy, and professionalism. Skilled in maintaining organized claim files, communicating clearly, and supporting fair claim outcomes while following established guidelines.
Overview
10
10
years of professional experience
Work History
Auto Claims Adjuster
Travelers Insurance
Hunt Valley, MD
11.2024 - Current
- Handle a caseload of auto property damage claims, ensuring timely contact, investigation and resolution.
- Assess liability and negligence based on accident facts, statements and state specific laws.
- Determined coverage applicability and identified exclusions, limits, and endorsements
- Coordinate with insureds, claimants, body shops, rental vendors and internal partners.
- Maintain thorough compliant claim documentation in accordance with company standards and regulatory requirements.
- De-escalated difficult conversations with empathy while maintaining policy compliance
- Verified invoices and supporting documentation prior to payment authorization
Loan Servicing Specialist II
Orrstown Bank
Chambersburg, PA
09.2019 - 11.2024
- Process escrow disbursements for over 1000 accounts ensuring timely and accurate payouts
- Conduct thorough research and analysis of complex escrow accounts, providing solutions to customer inquiries and internal departments
- Collaborate with external vendors and internal teams to address issues related to escrow, insurance and tax payments
- Maintain meticulous records and documentation, ensuring all data is audit-ready and compliant with industry standards
- Oversee insurance tracking for all loan accounts, ensuring policies are current, compliant with our lender requirements, and properly documented
Customer Service Specialist
Orrstown Bank
Harrisburg, PA
11.2016 - 09.2019
- Managed high-volume inbound and outbound calls, addressing customer inquiries related to bank accounts, loans, and other financial products
- Resolved complex issues, such as debit card disputes, loan payment concerns, and fraud/security issues
- Collaborated with internal departments to escalate and resolve issues, ensuring seamless communication and a positive customer experience
- Consistently met or exceeded call handling targets, contributing to department goals and maintaining service level agreements
- Developed effective relationships with all call center departments through clear communication
Education
HS Diploma -
Bermudian Springs High School
York Springs, PA06.2014
Skills
- Strong written and verbal communication with both customers and internal teams
- Experienced in utilizing Microsoft Office tools for data management and document preparation
- Claims investigation
- Liability assessment
- Policy interpretation
Timeline
Auto Claims Adjuster
Travelers Insurance
11.2024 - Current
Loan Servicing Specialist II
Orrstown Bank
09.2019 - 11.2024
Customer Service Specialist
Orrstown Bank
11.2016 - 09.2019
HS Diploma -
Bermudian Springs High School