Cara Hawkins
Surprise,AZ
Summary
Seasoned Auto Claims Adjuster with a 7-year background in adjusting insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
USAA
Phoenix, AZ
03.2017 - 03.2023
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Kept current on insurance regulations, laws, policies and procedures.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Learned and adapted quickly to new technology and software applications.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Verified insurance claims and determined fair amount for settlement.
- Successfully negotiated settlements with claimants and insureds relating to the valuation of their total loss vehicle.
Financial Foundations Specialist
USAA
Phoenix, AZ
12.2013 - 03.2016
- Serviced and wrote property and casualty policies including auto, renters, homeowners, and valuable items.
- Gathered information and closed on product sales for a suite of other services.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
Account Protection Specialist —Credit Bust Out
American Express
Phoenix, AZ
05.2010 - 12.2013
- Evaluated credit accounts that demonstrated risk and evaluated whether customers were a credit risk to the company by requesting and analyzing financial documents to support income and spending capacity on the account.
- Contact select customers with small business accounts to validate the type of business they conduct and whether it includes some form of money services in their business.
- Analyzed credit accounts that are 30-120 days delinquent with high balances in order to resolve delinquency in a timely manner
- Provided customers with exceptional customer service in order to improve customer experience.
Senior Account Manager
Discover Financial
Phoenix, AZ
06.2007 - 07.2009
- Placed outbound calls in order to decrease the delinquency in a timely manner on lending accounts with varying delinquency and balance.
- Received inbound calls from customers who had questions about their account.
Education
Bachelor of Science - Life Sciences
Arizona State University
Phoenix, AZ05.2010
Skills
- Interpersonal communication: strong verbal and personal communication skills, trained on different communication skills and styles through Rio Salado college
- Ability to remain successful and motivated with minimal supervision
- Outstanding organizational skills with capability to prioritize and multi-task within several different software packages
- Strong analytical and critical thinking with ability to learn quickly and adapt to change
- Ability to show strong leadership through coaching and development of peers
Certification
- Licensed P&C claims adjuster
Timeline
Auto Claims Adjuster
USAA
03.2017 - 03.2023
Financial Foundations Specialist
USAA
12.2013 - 03.2016
Account Protection Specialist —Credit Bust Out
American Express
05.2010 - 12.2013
Senior Account Manager
Discover Financial
06.2007 - 07.2009
Bachelor of Science - Life Sciences
Arizona State University