Ashley Bender
McKees Rocks,PA
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Forever 21
08.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Nothing Bundt Cakes
08.2021 - 08.2022
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Sales Associate
Aerie By American Eagle
04.2022 - 06.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
High School Diploma -
Montour High School
McKees Rocks, PA06-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
Timeline
Sales Associate
Forever 21
08.2023 - 03.2024
Sales Associate
Aerie By American Eagle
04.2022 - 06.2022
Sales Associate
Nothing Bundt Cakes
08.2021 - 08.2022
High School Diploma -
Montour High School
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