Ashley Betancourt
Miami,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Medina Baking & Powder Prdts
Miami
08.2024 - Current
- Provided top quality control and eliminated downtime to maximize revenue.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer complaints promptly and efficiently.
- Collected deposits or payments and arranged for billing.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sales Associate
Rana Furniture
Miami, FL
05.2023 - 07.2024
- Maintained records related to sales for store management.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled returns and exchanges according to company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed trusting relationships with customers by making personal connections.
Cashier
Walmart
Miami
08.2022 - 05.2023
- Followed company security procedures for handling large sums of money.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
Palmeto Senior High School
Miami, FL06-2021
Bachelor of Medical Biology -
Miami Dade College
Miami, FLSkills
- Scheduling
- Complaint resolution
- Account updating
- Product education
- Dispute resolution
- Adaptability and flexibility
- Multi-line telephone operations
- Retail sales customer service
- Paperwork processing
- Verbal and written communication
- Multitasking and organization
Timeline
Customer Service Representative
Medina Baking & Powder Prdts
08.2024 - Current
Sales Associate
Rana Furniture
05.2023 - 07.2024
Cashier
Walmart
08.2022 - 05.2023
High School Diploma -
Palmeto Senior High School
Bachelor of Medical Biology -
Miami Dade College