Ashley Bob

• Organized and supervised the Front of House and Back of House in a high volume restaurant
• Trained and delegated tasks to hosts, bussers and servers
• Audited financial reports and declare tips fro sales associates
• Consistently sat 500+ guests every 2 hours
• Handled customer complaints in a professional manner

• Advised clients to comply with IRS regulations and meet state and federal tax obligations
• Maintained accurate records of all client transactions and filings
• Organized paperwork for efficient review by senior staff members
• Compiled data from clients to accurately complete tax forms
• Used tax form instructions and tables to complete tax forms

• Managed the activities for future growth with this new startup not-for-profit education organization
• Directed or coordinated financial or budget activities to fund operations and maximize investments
• Developed timely implementation of website launch, while staying on task to meet deadlines within budget
• Assisted in teaching financial literacy programs to students

• Implemented Anaplan solutions as a model builder on Anaplan implementation projects in Supply Chain, FP&A , etc based on customer spreadsheet models and complex Excel models
• Collaborated with stakeholders across the organization to understand their needs from a data perspective
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data
• Assisted with onboarding new employees into the organization's culture, policies, and practices

Diversity Group Founder and Leader

• Organized weekly meetings to review objectives, discuss accomplishments, and plan future goals
• Maintained open communication with 10+ team members and upper management, resulting in successful project outcomes
• Completed +$12k budget plans for approval and submission by managerial staff
• Coordinated project materials and schedules, facilitated communication and prepared reports

• Answered inbound customer calls related to Billing
• Negotiated credits related to service issues, and service call disputes
• Promoted available products and services to customers during service, account management and order calls
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes and training fellow employees

• Lead group projects to ensure increase in sales and foot traffic
• Managed daily schedules to ensure impeccable service in multiple store locations
• Maintained consistent high-level sales, which exceed expectations, while providing excellent customer service
• Assisted with inventory management
• Brainstormed with marketing and creative personnel to design high-quality images and illustrations for custom projects

• Answered high-volume inbound calls and chats for sales conversion
• Assisted customers with placing orders over the phone or online
• Adjusted bills and refunded money to resolve customers' service or billing complaints
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries

• Collected deposits or payments and arranged for billing
• Managed customer expectations by clarifying needs, identifying options, and recommending products and services
• Met or exceeded call speed, accuracy, and volume benchmarks consistently
• Maintained a high degree of professionalism, discreteness, and confidentiality

• Met and exceeded all sales and service standards
• Watched for and recognized security risks and thefts to prevent or handle situations
• Monitored customer order process and addressed customer issues
• Adhered to established policies and procedures when handling customer accounts
• Fostered relationships with customers to expand customer base and retain business

• Answered incoming calls and emails promptly while managing the executive's schedule accordingly
• Coordinated meeting and work schedules for staff teams and executives
• Organized personal and professional calendars with reminders for upcoming meetings and events
• Greeted visitors in a professional manner and provided assistance with inquiries.
• Completed basic administrative work and managed household accounts
• Reviewed applications from potential recruits to assess qualifications for employment
• Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness