Ashley Boese
Sikeston,MO
Summary
Driven and dynamic, I leveraged my excellent listening and problem-solving skills at Buffalo Wild Wings and Myracle Orthodontics to enhance customer service and streamline operations. Specializing in customer issue resolution and efficient workflow management, I boosted customer satisfaction and loyalty through superior service and effective communication, embodying a results-oriented approach with a blend of hard and soft skills.
Overview
16
16
years of professional experience
Work History
Bartender/Shift Leader
Buffalo Wild Wings
Sikeston
06.2008 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation..
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
Orthodontic Assistant
Myracle Orthodontics
Sikeston, MO
07.2015 - 01.2016
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Prepared patient X-rays and images for review by dentist.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
Education
No Degree -
Southeast Mo State University
Cape Girardeau, MOHigh School Diploma -
Sikeston Sr. High School
Sikeston, MO05.2008
Skills
- Dealing with customer issues within the limits of my authority
- Excellent Listening
- Customer Service
- Problem Solving
- Communication
Timeline
Orthodontic Assistant
Myracle Orthodontics
07.2015 - 01.2016
Bartender/Shift Leader
Buffalo Wild Wings
06.2008 - Current
No Degree -
Southeast Mo State University
High School Diploma -
Sikeston Sr. High School