Mikayla Ruiz
Maumee,OH
Summary
Recent graduate with a Bachelor of Science in Healthcare Management from the University of Toledo. Experience in customer-facing roles has developed strong communication, relationship-building, and adaptability skills. Coursework in nursing and psychology enhances healthcare knowledge, supporting problem-solving and teamwork. Aiming for a career to leverage healthcare expertise and management focus in connecting with diverse clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/Shift Leader
Leroy and Margaret’s
Toledo, OH
09.2021 - Current
- Warmly welcomed 200+ patrons per shift by encouraging a vibrant atmosphere through engaging customer interactions, enhancing guest experiences and loyalty.
- Managed bar operations to improve service efficiency, resulting in higher customer satisfaction scores.
- Trained and mentored new staff, creating a supportive team environment that increased service speed and cohesion.
- Cultivated positive team culture, encouraging staff recognition and collaboration, which boosted morale and productivity.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
Head Travel Softball Coach
NWO Lady Irish
Toledo, Ohio
09.2020 - 08.2023
- Led team training sessions, fostering player development and achieving marked improvement in overall team performance.
- Implemented a training regimen focused on agility and endurance, leading to improved physical performance of players throughout the season.
- Mentored players in skill development to foster a supportive team environment and increase individual confidence.
- Coordinated game strategies with assistant coaches to improve team execution and synergy in competitions.
- Analyzed game film in order to identify areas of improvement within the team's offense and defense.
Front desk/Assistant Inventory Manager
NWO Triple Play
Sylvania, Ohio
02.2022 - 06.2022
- Streamlined inventory management processes, ensuring accurate stock levels and reducing discrepancies by implementing regular audits.
- Developed a digital tracking system for inventory, significantly improving access to real-time data and supporting informed decision-making.
- Delivered excellent service by engaging with clients and creating a welcoming atmosphere.
- Redesigned inventory layout to optimize space utilization, resulting in increased efficiency and a noticeable reduction in retrieval time
Sales associate
Clothes Mentor
Sylvania, Ohio
03.2021 - 04.2022
- Delivered exceptional customer service that enhanced shopping experiences and encouraged repeat business through personalized assistance.
- Resolved customer complaints promptly by assisting or directing to appropriate personnel, ensuring customer satisfaction.
- Executed merchandising strategies that effectively showcased products, enhancing customer engagement.
- Maintained store presentation standards with team members, fostering a welcoming environment that attracted new customers.
- Analyzed customer feedback to refine service approaches, resulting in improved satisfaction ratings and a more tailored shopping experience.
Education
Bachelor of Science - University Studies (Healthcare Management)
University of Toledo
Toledo, OH12-2024
Skills
- Customer Service
- Inventory Management
- Customer Retention
- Customer Feedback
- Customer Insights
- Efficient operations
- Time Management
- Multitasking
- Team Building
- Team Motivation
- Staff Development
- Training development
- Conflict resolution
- Conflict Management
- Adaptability
- Communication
- Accountability
- Goal Setting
Certification
NASM Certified Personal Trainer (In progress)
Affiliations
Group Fitness Participation
Timeline
Front desk/Assistant Inventory Manager
NWO Triple Play
02.2022 - 06.2022
Bartender/Shift Leader
Leroy and Margaret’s
09.2021 - Current
Sales associate
Clothes Mentor
03.2021 - 04.2022
Head Travel Softball Coach
NWO Lady Irish
09.2020 - 08.2023
Bachelor of Science - University Studies (Healthcare Management)
University of Toledo