ASHLEY BOOKER
Riverhead,US
Summary
Dynamic professional with extensive experience in property management and customer service, notably at Metro Storage LLC and the IRS. Proven ability to resolve complex issues and maintain meticulous records. Strong organizational skills complemented by effective problem-solving capabilities, ensuring compliance and enhancing tenant satisfaction. Adept at multitasking and fostering teamwork in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Assistant Manager
IGHL
Center Moriches, NY
08.2025 - Current
- Supported individuals with disabilities in daily living activities to enhance independence and quality of life.
- Assisted clients in developing social skills and community engagement through structured activities.
- Monitored client behavior and provided timely interventions to ensure safety and well-being.
- Documented client progress and communicated effectively with families and interdisciplinary teams.
- Trained new staff on best practices for client support and adherence to safety protocols.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Streamlined documentation processes to ensure accuracy and timely reporting of client progress.
- Maintained strong relationships with families, providing regular updates on their loved one''s progress and addressing concerns promptly.
Contact Representative
IRS
Hotlsville, New York
01.2025 - 02.2025
- Ensured compliance with applicable laws and regulations pertaining to customer service.
- Monitored call queues during peak hours to ensure calls were answered promptly.
- Demonstrated strong customer service skills while resolving complex issues.
- Managed escalated cases involving sensitive matters with professionalism and discretion.
- Assisted customers with inquiries and provided accurate information in a timely manner.
- Utilized active listening techniques to gain understanding of customer needs.
- Created detailed records of each interaction with customers for future reference.
- Used database system to record notes and call information.
- Followed established procedures during calls with customers.
Property Manager Office Administrator
Metro Storage LLC
Westhampton Beach, US
04.2019 - 02.2024
- Served as a liaison between management team and vendors ensuring quality services at best rates
- Managed day-to-day operations such as scheduling repairs and maintenance services within budget constraints
- Collaborated with legal counsel when necessary to provide guidance on lease disputes or evictions
- Proficient in Microsoft Office Suite and Yardi Property Management Software
- Maintained accurate records and documentation of tenant information, rent payments, maintenance requests, and other property-related activities
- Provided excellent customer service while handling all incoming calls and walk-in visitors professionally
- Performed regular inspections of the premises to ensure compliance with safety regulations and lease terms
- Developed effective relationships with tenants by responding promptly to inquiries or complaints and resolving issues in a timely manner
- Demonstrated ability to coordinate and manage multiple tasks efficiently and effectively
- Processed invoices, payments, and incoming and outgoing mail
- Answered phone calls and managed inquiries from customers and vendors
- Maintained confidence and discretion in handling sensitive information
- Worked with functional teams to support variety of administrative tasks
Night Auditor/Front Desk
The Inn and Spa at East Winds
Wading River, US
04.2022 - 09.2022
- Ensured all paperwork was completed correctly before closing out shift
- Performed daily audits of hotel activities such as room occupancy, revenue postings, housekeeping status reports
Key Holder/Assistant Manager
Le Creuset
Riverhead, US
09.2018 - 04.2019
- Provided exceptional hospitality services to ensure a pleasant stay for all guests
- Excellent customer service orientation with the ability to handle guest inquiries and complaints tactfully
- Utilized front desk software systems to check guests in and out, assign rooms, process payments, and respond to special requests or concerns quickly
- Audited daily guest ledger of hotel to verify and balance entries
- Organized and detail-oriented with strong multitasking skills
- Posted room charges and room taxes to guest accounts for payment
- Correctly closed out guest accounts and processed all payment transactions according to policy
- Resolved customer disputes promptly while maintaining a professional attitude at all times
- Verified and swiped credit cards for authorization using electronic acceptance methods
- Walked property hallways and public areas for safety and security measures
- Investigated and resolved customer complaints and inquiries in a timely manner
- Processed cashiering transactions accurately and efficiently while balancing accounts at the end of each shift
- Monitored lobby activity throughout the night to ensure safety protocols were followed
Certified Medical Assistant
Surgical Specialties
Southampton, US
07.2016 - 04.2017
- Demonstrated excellent communication skills when interacting with patients, families, and healthcare providers
- Performed patient intake, including gathering detailed medical histories and vital signs
- Documented medical data in patient charts, facilitating accurate records
- Performed laboratory procedures such as drawing blood, preparing specimens for testing, and performing EKGs
- Stocked supplies and instruments for examination rooms
- Scheduled appointments and maintained patient records
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures
Assistant Manager
Coldwater Creek
Riverhead, US
09.2015 - 07.2016
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies
- Assisted customers with product selection, price checks, returns and exchanges, and special orders
- Executed opening, closing and register functions to meet business requirements
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service
- Met company standards with regards to merchandising, visual presentation, and housekeeping
- Reconciled cash drawers at end of shift and reported any discrepancies to upper management immediately
- Offered product suggestions that complemented customer selections
- Complied with policy and procedure regarding merchandise and store security to minimize loss prevention risks
Education
Vocational school - Medical Assisting
Hunter Business School
08.2015
High school diploma or GED - undefined
riverhead highschool
riverhead, ny01.2006
Skills
- Property Management
- Accounts Payable
- Property Leasing
- Management
- Accounts Receivable
- Organizational Skills
- Problem Solving
- Customer Service
- Rent Collection
- Decision Making
- Multitasking Abilities
- Attention to Detail
- Record Keeping
- Property Inspections
- Teamwork and Collaboration
- Office Supply Management
- Mail handling
- Document Scanning
- Supply Inventory
- Inventory Management
- Office Management
Timeline
Assistant Manager
IGHL
08.2025 - Current
Contact Representative
IRS
01.2025 - 02.2025
Night Auditor/Front Desk
The Inn and Spa at East Winds
04.2022 - 09.2022
Property Manager Office Administrator
Metro Storage LLC
04.2019 - 02.2024
Key Holder/Assistant Manager
Le Creuset
09.2018 - 04.2019
Certified Medical Assistant
Surgical Specialties
07.2016 - 04.2017
Assistant Manager
Coldwater Creek
09.2015 - 07.2016
High school diploma or GED - undefined
riverhead highschool
Vocational school - Medical Assisting
Hunter Business School