Ashley Brown
Urbandale,IA
Summary
Dedicated and community-oriented individual with a thriving small-town background. Actively engaged in local initiatives. Pursued online education while contributing to family business part-time for over twelve years. Committed to loved ones, driving personal and professional goals. Positive mindset, unwavering determination, and accommodating nature consistently make a positive impact on the lives of others.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
Centerwell Home Health
12.2023 - Current
- Handled inbound calls from patients, clinicians, referrals.
- Handled referrals including insurance adjustments, scheduling, and uploading information to patient charts.
- Oversaw clinician payroll administration including data entry and schedule management.
- Addressed clinician time conflicts by running detailed payroll reports.
- Ensured timely tracking of hospital holds facilitating seamless communication with clinical team.
- Managed medical record requests by filling out necessary forms and submitting them to appropriate departments.
- Processed signed orders and managed fax communications efficiently.
- Coordinated with skilled nursing facilities and hospitals regarding mutual patients.
- Ensured tracking of necessary documentation for service commencement.
Restaurant Waiter
Tin Pig Tavern
10.2019 - 01.2023
- Delivered diverse menu offerings including craft in-house brewed beer, mixed drinks, and cola products.
- Operated Toast system for order processing through handheld device.
- Facilitated modifications to existing orders.
- Handled card and cash payments while managing personal bank during shifts.
- Maintained service standards for a designated section comprising several four tops and twenty-six tops.
Grant Coordinator
UCS Healthcare
09.2018 - 09.2019
- Monitored clients utilizing grants at head office alongside third-party medication units.
- Produced specialized invoicing solutions for client-clinics participating in grant programs.
- Performed mathematical calculations for monthly dosages.
- Calculated grant coverage by deducting primary insurance payments.
- Managed monthly gas card allotments based on Iowa Department of Public Health regulations.
- Handled proof of income tracking for individuals needing financial assistance.
- Secured approval for clients surpassing funding limits.
- Delivered detailed financial summaries to clientele.
- Executed client care coordination and monitoring.
Patient Services Representative
UCS HEALTHCARE
10.2017 - 09.2018
- Gathered detailed demographic data to assist in client onboarding.
- Managed both incoming and outgoing call volumes efficiently.
- Conducted regular verification of insurance details.
- Handled payment applications accurately.
- Reassigned unclaimed correspondence to correct postal worker.
- Processed manual claims for billing.
- Adjusted rates for optimal financial support.
- Performed timely uploads of client-related documents.
- Coordinated client schedules, managed check-ins and delegated tasks before consultations.
Customer Service Representative
Aureon
12.2016 - 04.2017
- Temporary position for the Iowa Revenue
- Received inbound calls regarding the new fraud check on state taxes
- Helped residents fill out their rental reimbursement form
Education
General Study- GED - undefined
DMACC
01.2006
Skills
- CRITICAL THINKING
- ACTIVE LEARNING
- COMPLEX PROBLEM SOLVING
- TIME MANAGEMENT
- THERAPY AND COUNSELING
- EDUCATION & TRAINING instructing
- MULTI-TASKING
- INDEPENDENTLY DRIVEN
Timeline
Patient Services Coordinator
Centerwell Home Health
12.2023 - Current
Restaurant Waiter
Tin Pig Tavern
10.2019 - 01.2023
Grant Coordinator
UCS Healthcare
09.2018 - 09.2019
Patient Services Representative
UCS HEALTHCARE
10.2017 - 09.2018
Customer Service Representative
Aureon
12.2016 - 04.2017
General Study- GED - undefined
DMACC