Ashley Brown
COLLINSVILLE, IL,IL
Summary
Hardworking professional with relationship-building and time management skills in fast-paced environments while also working effectively. Successful at handling customers with amazing service and communication skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse Steakhouse
Shiloh, IL
06.2022 - Current
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Explained menu items, describing ingredients and cooking methods upon request.
Sales Associate
Dicks Sporting Goods Distribution Center
Fairview Heights, IL
05.2021 - 07.2023
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Attended weekly team meetings to review performance goals and objectives.
Education
Esthetician -
Grabber School of Hair Design
St Louis, MO08-2025
High School Diploma -
Collinsville High School
Collinsville, IL05-2018
Skills
- Effective communication
- Problem solving
- Time management
- Positive guest interactions
- Upselling techniques
- Multitasking and organization
- Calm demeanor
- Service prioritization
- Excellent team player
Accomplishments
- PCA Dermaplane & Chemical Peel Certified
- Esthetician Student
- Former FBLA Member
Timeline
Server
Texas Roadhouse Steakhouse
06.2022 - Current
Sales Associate
Dicks Sporting Goods Distribution Center
05.2021 - 07.2023
Esthetician -
Grabber School of Hair Design
High School Diploma -
Collinsville High School
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