Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Brue

Medical Records Clerk
Lumber City,GA

Summary

Proven Medical Records Clerk and Customer Service Representative with a strong background in HIPAA compliance and exceptional customer service skills. Excelled at Jeff Davis Hospital by enhancing patient confidentiality and streamlining medical records management. Achieved top performance metrics at Circle K Convenience Store, demonstrating advanced communication abilities and a knack for upselling, leading to significant sales growth.


Overview

7
7
years of professional experience

Work History

Medical Records Clerk

Jeff Davis Hospital
01.2023 - Current
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Responded to patient inquiries to provide information and details of medical records.
  • Trained new clerks on proper record handling and documentation procedures to maintain quality standards.

Customer Service Representative

Georgia Department of Corrections
12.2020 - 01.2023

Responded to inmate request for products, and services.


Entered inmate request into the computer.


Assisted in the delivery of goods to inmate population.


Managed a crew of 8 inmate workers.


Performed monthly inventory of items.

Customer Service Representative

Circle K Convenience Store
02.2018 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

High School Diploma -

Ocmulgee Christian Academy
Lumber City, GA

Diploma - Medical Office Specialist

Heart Of Georgia Technical College
Dublin, GA

Skills

  • HIPAA compliance
  • Customer service
  • Written and verbal communication
  • HIPAA regulations
  • Data entry
  • Document scanning
  • Medical terminology understanding
  • Medical records management
  • EMR / EHR
  • Medical office administration

Timeline

Medical Records Clerk

Jeff Davis Hospital
01.2023 - Current

Customer Service Representative

Georgia Department of Corrections
12.2020 - 01.2023

Customer Service Representative

Circle K Convenience Store
02.2018 - 12.2020

High School Diploma -

Ocmulgee Christian Academy

Diploma - Medical Office Specialist

Heart Of Georgia Technical College
Ashley BrueMedical Records Clerk