Ashley Brue

• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Maintained patient confidence by keeping patient records information confidential.
• Maintained patient records systems by archiving, scaning and indexing important documents and files.
• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
• Responded to patient inquiries to provide information and details of medical records.
• Trained new clerks on proper record handling and documentation procedures to maintain quality standards.

Responded to inmate request for products, and services.

Entered inmate request into the computer.

Assisted in the delivery of goods to inmate population.

Managed a crew of 8 inmate workers.

Performed monthly inventory of items.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.