Ashley Bullard
Rockingham,NC
Summary
Experienced Telecommunications Specialist skilled in problem-solving and incident prioritization. Successfully coordinated emergency response efforts while fostering strong communication among first responders, contributing to improved operational efficiency and public safety outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Telecommunications Specialist
Village Of Pinehurst
Pinehurst, NC
05.2023 - Current
- Coordinated emergency response efforts for diverse incidents, ensuring timely and accurate dispatch.
- Operated advanced communication systems to relay critical information to first responders.
- Monitored multiple emergency channels, prioritizing calls based on urgency and severity.
- Assisted in training new dispatchers on protocols and operational procedures to enhance team efficiency.
Shift Supervisor
Scotland County Emergency Communications
Laurinburg, NC
05.2022 - 05.2024
- Supervised daily operations of emergency communication center, ensuring efficient call handling and response coordination.
- Trained and mentored new staff on protocols, improving team performance and service delivery standards.
- Developed and implemented process improvements to enhance workflow efficiency and reduce response times.
- Conducted regular evaluations of team performance, providing constructive feedback to foster professional growth.
911 Emergency Dispatcher
Cumberland County Emergency Services
Fayetteville, NC
02.2022 - 04.2022
- Managed high-volume calls efficiently, ensuring prompt dispatching of resources to critical incidents.
- Coordinated emergency response efforts through effective communication with law enforcement and fire services.
- Utilized Computer Aided Dispatch (CAD) systems to track and record emergency calls accurately.
Shift Supervisor
Moore County Public Safety
Carthage, NC
03.2016 - 01.2022
- Collaborated with local agencies to streamline communication processes during emergency incidents, enhancing inter-agency cooperation.
- Trained new employees and delegated daily tasks and responsibilities.
- Supervised dispatch team, ensuring adherence to protocols and efficient communication.
- Implemented training programs for new dispatchers, enhancing operational readiness and knowledge retention.
Emergency Medical Dispatcher
FirstHealth of the Carolinas Inc.
Pinehurst, NC
09.2012 - 05.2020
- Coordinated emergency response operations, ensuring prompt dispatch of medical personnel and resources.
- Managed real-time communication between emergency services and on-scene responders to facilitate effective patient care.
- Trained new dispatch staff on operational procedures, improving team performance and service delivery standards.
- Kept up-to-date on local geography, landmarks, and roadways to provide accurate directions to responding units in realtime.
Education
High School Diploma -
Richmond Senior High
Rockingham, NCSkills
- Public safety awareness
- Data entry
- Incident prioritization
- Information gathering
- Typing speed
- Call assessments
- Problem-solving
- Prioritizing situations
- Attention to detail
- Multitasking
Certification
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- DCI - I, II, & III
- EMD - Emergency Medical Dispatch
- DRAK - Dispatchers Response to Active Killers
- TERT / INTD - Tactical Dispatcher
- IS - 100, 200, 700 & 800
Languages
American Sign Language
Limited Working
Timeline
Telecommunications Specialist
Village Of Pinehurst
05.2023 - Current
Shift Supervisor
Scotland County Emergency Communications
05.2022 - 05.2024
911 Emergency Dispatcher
Cumberland County Emergency Services
02.2022 - 04.2022
Shift Supervisor
Moore County Public Safety
03.2016 - 01.2022
Emergency Medical Dispatcher
FirstHealth of the Carolinas Inc.
09.2012 - 05.2020
High School Diploma -
Richmond Senior High